I've launched in safe mode. Still crashing. Either tab or program, or both. Issues with Last Pass, Evernote? Can someone review my error logs? Windows 10 PC.
Slow and crashes in Chrome and Edge too.
Chosen solution
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
The crash report is several pages of data. We need the report numbers to see the whole report.
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
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Chosen Solution
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
The crash report is several pages of data. We need the report numbers to see the whole report.
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
bp-c5af683d-9af5-4ffe-ac3e-004e60191208 12/8/2019 8:38 AM bp-e8b041d9-3da6-4f25-93e7-234fe0191208 12/8/2019 7:22 AM bp-b3895009-332e-473b-a46d-834f00191208 12/8/2019 6:52 AM bp-7edd6474-bde3-4ba3-8d98-765710191205 12/5/2019 5:28 AM bp-98bbd344-c34f-497f-b7bb-9c7ed0191205 12/4/2019 6:30 PM bp-59e6294b-c154-434c-8357-2882a0191204 12/4/2019 10:29 AM bp-39840b97-d633-422d-8dec-af6460191209 12/9/2019 6:43 AM bp-deb4a0c6-1ecd-4e54-a3c3-c42020191209 12/9/2019 6:43 AM bp-7eba87b6-59b1-491b-9803-1c4ef0191209 12/9/2019 6:43 AM bp-f130ecd1-fe03-4254-ae4f-0b9ce0191209 12/9/2019 6:43 AM bp-2728b403-3ada-4958-9a10-946520191209 12/9/2019 6:43 AM bp-41528f07-a94d-4026-b817-e97e30191209 12/9/2019 6:43 AM bp-66b42ea4-de93-4645-bb2e-f4a460191209 12/9/2019 6:44 AM bp-4551078d-0637-4418-82b3-127550191209 12/9/2019 6:44 AM bp-5a42bad5-4563-4ec8-a574-4245f0191209 12/9/2019 6:44 AM bp-e1fa7c01-f231-4b8b-90c8-21d410191209 12/9/2019 6:44 AM bp-58983416-641d-4b47-9aba-950810191209 12/9/2019 6:44 AM bp-a02c9e29-9df6-4d3b-b851-c9c270191209 12/9/2019 6:44 AM bp-bf0b7734-707c-4178-bac6-664fc0191209 12/9/2019 6:44 AM bp-e47713d8-6578-4eae-bf33-e5aa10191209 12/9/2019 6:44 AM
Modified by cor-el
I really want to use a web clipper like evernote or one note, but I'm afraid to because of the inopportune crashing. I work online, so it's a real problem. Thank you, Fred McD!
Just submitted another one.
bp-e47713d8-6578-4eae-bf33-e5aa10191209 bp-bf0b7734-707c-4178-bac6-664fc0191209 bp-a02c9e29-9df6-4d3b-b851-c9c270191209
Signature: OOM | small
Crash Reason EXCEPTION_BREAKPOINT
KERNELBASE.dll = Microsoft
atidxx64.dll = Advanced Micro
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
I'm looking at the download site and there are a variety of options--ISO? tried the auto exec but doesn't give me an option in the dropdown for USB drive.
four more submitted.
I downloaded the zip file and then moved the zip to a thumb drive. tried iso, binary and auto exec. I can get the auto exec to open, but it doesn't let me designate a drive in the dropdown.
hi, did you change the system's default page file settings by any chance? if so could you please try to revert them to the system-managed default: https://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disable-it
I will double check the default settings.
Here are the additional crash reports: bp-60c7a724-82cf-4514-9a53-7580a0191209 12/9/2019, 8:09 AM View bp-cf474c85-595d-4d3a-9491-bb8940191209 12/9/2019, 8:09 AM View bp-508bb22f-1012-484c-93ad-e4cb20191209 12/9/2019, 8:09 AM View bp-26360c82-9fda-41d1-993d-bd2d10191209 12/9/2019, 8:09 AM View bp-5e63698e-70bb-48eb-b338-21de90191209 12/9/2019, 7:06 AM View
I changed the settings to system managed in windows 10 system advanced settings.
bp-60c7a724-82cf-4514-9a53-7580a0191209 bp-cf474c85-595d-4d3a-9491-bb8940191209
Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow
Crash Reason EXCEPTION_BREAKPOINT
KERNELBASE.dll = Microsoft
atidxx64.dll = Advanced Micro
This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow]
1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions
1472062 NEW --- [meta] OOM while evicting the nursery
1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow
1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured +++++++++++++++++++++++++++++++++++++++++++++ bp-508bb22f-1012-484c-93ad-e4cb20191209 bp-5e63698e-70bb-48eb-b338-21de90191209
Signature: OOM | small
Crash Reason EXCEPTION_BREAKPOINT
KERNELBASE.dll = Microsoft
atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++++++++++++++++ bp-26360c82-9fda-41d1-993d-bd2d10191209 Signature: OOM | unknown | NS_ABORT_OOM | mozilla::net::CookieServiceChild::GetCookieStringFromCookieHashTable
Crash Reason EXCEPTION_BREAKPOINT
KERNELBASE.dll = Microsoft
atidxx64.dll = Advanced Micro
Modified by FredMcD
So, I ran the memtest and it came back no errors.
I changed the page file settings to default ( I think--windows automaticaly decides)
I updated the graphics driver so we'll see if that works.
Will let you know if those fixes solve the problem.