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Bookmark folders dissappear at times!

Posted

Every now and then, a Bookmark folder disappears in Firefox on a computer using the latest version of Windows 10! I have reported this problem but it still is occurring. I have important folders that I do NOT want to disappear. I finally saw saw one disappear (normally I don;t see it happen). I saw it disappear and hit Ctrl +Z and it reappeared briefly and then it disappeared for good. I took some time trying to find it but could not in an Exported Bookmarks file.

Every now and then, a Bookmark folder disappears in Firefox on a computer using the latest version of Windows 10! I have reported this problem but it still is occurring. I have important folders that I do NOT want to disappear. I finally saw saw one disappear (normally I don;t see it happen). I saw it disappear and hit Ctrl +Z and it reappeared briefly and then it disappeared for good. I took some time trying to find it but could not in an Exported Bookmarks file.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 70.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
  • Support URL: https://support.mozilla.org/1/firefox/70.0.1/WINNT/en-US/

Extensions

  • Adobe Acrobat 18.0.10 (web2pdfextension.17@acrobat.adobe.com)
  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • DuckDuckGo Privacy Essentials 2019.9.12 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Print Edit WE 24.4 (printedit-we@DW-dev)
  • Twitter 1.0 (twitter@search.mozilla.org)
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Javascript

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the-edmeister
  • Top 25 Contributor
  • Moderator
5433 solutions 40562 answers

Helpful Reply

Here is the thread that you started a couple of weeks about that disappearing bookmarks folder issue. https://support.mozilla.org/en-US/questions/1272848

You really should continue in that thread so that other support contributors know the history of this issue.

Here is the thread that you started a couple of weeks about that disappearing bookmarks folder issue. https://support.mozilla.org/en-US/questions/1272848 You really should continue in that thread so that other support contributors know the history of this issue.
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cor-el
  • Top 10 Contributor
  • Moderator
17846 solutions 161524 answers

Are you using Sync to sync bookmarks to other devices ?

You can try to restore an older compressed .jsonlz4 backups in the bookmarkbackups folder.

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

Are you using Sync to sync bookmarks to other devices ? You can try to restore an older compressed .jsonlz4 backups in the bookmarkbackups folder. *Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list. *bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4. You can check for problems with the <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. *use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page In case errors are reported with "Verify Integrity" close and restart Firefox and retry.
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Question owner

Yes, I am using Sync, and the only other computer it's synced with was off. I did click on the "Verify Integrity" button and closed and restarted Firefox. So now I will see if the problem occurs again.

Thanks

Yes, I am using Sync, and the only other computer it's synced with was off. I did click on the "Verify Integrity" button and closed and restarted Firefox. So now I will see if the problem occurs again. Thanks
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Aki_66 2 solutions 52 answers
https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks this link will help for you
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jvcnye 0 solutions 3 answers

I have a similar problem. For some reason Firefox on my office system keeps disappearing one specific folder. I always can restore it but for some reason this one specific folder tends to disappear after every update. I have no idea why.

I have a similar problem. For some reason Firefox on my office system keeps disappearing one specific folder. I always can restore it but for some reason this one specific folder tends to disappear after every update. I have no idea why.
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