X
Tap here to go to the mobile version of the site.

Support Forum

Firefox doesn't know how to open this address, because one of the following protocols (ms-word) isn't associated with any program or is not allowed in this cont

Posted

Unable to open Word and Excel documents from within SharePoint. This has never been an issue but now the error message is shown. "Firefox doesn't know how to open this address, because one of the following protocols (ms-word) isn't associated with any program or is not allowed in this context." The documents should either open in the browser or trigger the desktop app. Installing older versions hasn't fixed this.

Looking for solutions, thanks

Unable to open Word and Excel documents from within SharePoint. This has never been an issue but now the error message is shown. "Firefox doesn't know how to open this address, because one of the following protocols (ms-word) isn't associated with any program or is not allowed in this context." The documents should either open in the browser or trigger the desktop app. Installing older versions hasn't fixed this. Looking for solutions, thanks
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

More Information

jscher2000
  • Top 10 Contributor
8797 solutions 71955 answers

Hi mrs.von, does the workaround in the following thread help:

https://support.mozilla.org/questions/1265375#answer-1239993

Hi mrs.von, does the workaround in the following thread help: https://support.mozilla.org/questions/1265375#answer-1239993
Was this helpful to you? 0
Quote

Question owner

We tried that before I posted here and that unfortunately doesn't work either. Several users tested this. This wasn't a problem until recently.

We tried that before I posted here and that unfortunately doesn't work either. Several users tested this. This wasn't a problem until recently.
Was this helpful to you? 0
Quote

Question owner

To clarify, when selecting the link, Firefox adds the following to the front of the actual link in the URL

ms-word:ofv|u|https:// or ms-excel:ofv|ofc|u|https://

And the page with the error messages appears.

When removing ms-word:ofv|u|or ms-excel:ofv|ofc|u| the links work and do as expected. This happens on a Mac and PC.

To clarify, when selecting the link, Firefox adds the following to the front of the actual link in the URL ms-word:ofv|u|https:// or ms-excel:ofv|ofc|u|https:// And the page with the error messages appears. When removing ms-word:ofv|u|or ms-excel:ofv|ofc|u| the links work and do as expected. This happens on a Mac and PC.
Was this helpful to you? 0
Quote
Romy Fitschen 0 solutions 1 answers

I have had this problem for a couple of months. The message I get is the same. I have uninstalled, reinstalled and tried countless suggestions. Sadly I have to stop messing with this and switch to another browser which is upsetting to me as I don't like to use microsoft or google. This is really frustrating.

I have had this problem for a couple of months. The message I get is the same. I have uninstalled, reinstalled and tried countless suggestions. Sadly I have to stop messing with this and switch to another browser which is upsetting to me as I don't like to use microsoft or google. This is really frustrating.
Was this helpful to you?
Quote

Question owner

As it turns out you can no longer sync folder with Microsoft OneDrive either. The URL adds the following: odopen://sync

This makes Firefox unusable for Office 365. A real real shame.

As it turns out you can no longer sync folder with Microsoft OneDrive either. The URL adds the following: odopen://sync This makes Firefox unusable for Office 365. A real real shame.
Was this helpful to you?
Quote

Question owner

I have checked with Microsoft and they said there is nothing they can do about this. If this is not fixed then Firefox will render useless for hundreds of thousands of work devices.

I have checked with Microsoft and they said there is nothing they can do about this. If this is not fixed then Firefox will render useless for hundreds of thousands of work devices.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.