X
Tap here to go to the mobile version of the site.

Support Forum

I can't log in to my bank account

Posted

I get the message

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Every time I try to log in to my account. All other sites appear to work correctly.

This happened this week, what is going on with Firefox? I can log in to my bank account from another browser. I have version 70.0.1 (64 bit).

I get the message Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Every time I try to log in to my account. All other sites appear to work correctly. This happened this week, what is going on with Firefox? I can log in to my bank account from another browser. I have version 70.0.1 (64 bit).

Chosen solution

Please provide a public link (no password) that we can check out. No Personal Information Please !


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Read this answer in context 1
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

More Information

FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Chosen Solution

Please provide a public link (no password) that we can check out. No Personal Information Please !


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Please provide a public link (no password) that we can check out. '''No Personal Information Please ! ''' Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
Was this helpful to you? 1
Quote

Question owner

Clearing cookies for the site worked.

Clearing cookies for the site worked.
Was this helpful to you? 0
Quote
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.