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Why do bookmarks keep disappearing?

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This happens almost daily, or even while Firefox is open. The ONE folder of bookmarks (on the toolbar) that I use mostly keeps going away. I have to restore bookmarks which always fixes it but it's a silly hack, Where do they go to begin with? I've seen questions similar, but not exactly the same? When the bookmarks leave, where do they go? Firefox hell?

This happens almost daily, or even while Firefox is open. The ONE folder of bookmarks (on the toolbar) that I use mostly keeps going away. I have to restore bookmarks which always fixes it but it's a silly hack, Where do they go to begin with? I've seen questions similar, but not exactly the same? When the bookmarks leave, where do they go? Firefox hell?
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

[v57+] Places Maintenance is built into Firefox. Type '''about:support'''<enter> in the address bar. You will find '''Places Database''' near the bottom. Press the '''Verify Integrity''' button. When done, copy and post the results here.
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FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, '''like''' Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
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cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

Are you using Sync to sync the bookmarks to other devices ?

Are you using Sync to sync the bookmarks to other devices ?
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Question owner

Hi, Here is the about:support paste. It's funny also that after trying to do this the first time it stopped letting me type in the message box and the connection to the support server timed out. FIrefox, you've got problems.

Thanks, Steve

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 5120KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 90188 unique pages + Table moz_origins has 778 records + Table moz_places has 3312 records + Table moz_historyvisits has 4697 records + Table moz_inputhistory has 3 records + Table moz_bookmarks has 1425 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 7 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI


FredMcD said

[v57+] Places Maintenance is built into Firefox. Type about:support<enter> in the address bar. You will find Places Database near the bottom. Press the Verify Integrity button. When done, copy and post the results here.
Hi, Here is the about:support paste. It's funny also that after trying to do this the first time it stopped letting me type in the message box and the connection to the support server timed out. FIrefox, you've got problems. Thanks, Steve > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 5120KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 90188 unique pages + Table moz_origins has 778 records + Table moz_places has 3312 records + Table moz_historyvisits has 4697 records + Table moz_inputhistory has 3 records + Table moz_bookmarks has 1425 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 7 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI ''FredMcD [[#answer-1259638|said]]'' <blockquote> [v57+] Places Maintenance is built into Firefox. Type '''about:support'''<enter> in the address bar. You will find '''Places Database''' near the bottom. Press the '''Verify Integrity''' button. When done, copy and post the results here. </blockquote>
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Question owner

Hi, Thanks for the info. No, I have absolutely NO unnecessary or predatory software like that. I'm a minimalist ... I don't even have a virus scanner. I even deleted the windoze update service cause I don't need micro$oft's bloat. Fortunately I don't think any software like this is a problem.

FredMcD said

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
Hi, Thanks for the info. No, I have absolutely NO unnecessary or predatory software like that. I'm a minimalist ... I don't even have a virus scanner. I even deleted the windoze update service cause I don't need micro$oft's bloat. Fortunately I don't think any software like this is a problem. ''FredMcD [[#answer-1259639|said]]'' <blockquote> https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, '''like''' Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote>
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Question owner

Hi, Yes I am using Firefox sync but I really only use it on one device. It is on though.

cor-el said

Are you using Sync to sync the bookmarks to other devices ?
Hi, Yes I am using Firefox sync but I really only use it on one device. It is on though. ''cor-el [[#answer-1259676|said]]'' <blockquote> Are you using Sync to sync the bookmarks to other devices ? </blockquote>
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the-edmeister
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5406 solutions 40221 answers

Sync does nothing for you with a sole device; except for the possibility of corrupting data if your data on the Sync server becomes corrupted.

Disconnect from Sync, then restart Firefox as run the Places Integrity Check again and post those results here.

Sync does nothing for you with a sole device; except for the possibility of corrupting data if your data on the Sync server becomes corrupted. Disconnect from Sync, then restart Firefox as run the Places Integrity Check again and post those results here.
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Question owner

Thanks for your response. Here is the output after disconnecting from sync (and just now I looked up and saw a bookmark folder gone :D )

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 5120KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 96971 unique pages + Table moz_origins has 778 records + Table moz_places has 3317 records + Table moz_historyvisits has 4712 records + Table moz_inputhistory has 3 records + Table moz_bookmarks has 1425 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 4 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

Thanks, Steve

the-edmeister said

Sync does nothing for you with a sole device; except for the possibility of corrupting data if your data on the Sync server becomes corrupted. Disconnect from Sync, then restart Firefox as run the Places Integrity Check again and post those results here.
Thanks for your response. Here is the output after disconnecting from sync (and just now I looked up and saw a bookmark folder gone :D ) > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 5120KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 96971 unique pages + Table moz_origins has 778 records + Table moz_places has 3317 records + Table moz_historyvisits has 4712 records + Table moz_inputhistory has 3 records + Table moz_bookmarks has 1425 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 4 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI Thanks, Steve ''the-edmeister [[#answer-1259749|said]]'' <blockquote> Sync does nothing for you with a sole device; except for the possibility of corrupting data if your data on the Sync server becomes corrupted. Disconnect from Sync, then restart Firefox as run the Places Integrity Check again and post those results here. </blockquote>
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cor-el
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17516 solutions 158398 answers

Did you check (e.g. do a search) to make sure that you didn't move the bookmarks to another folder ?

Did you try "Organize -> Undo" in the Bookmarks Manager (Library) in case the bookmarks were removed accidentally ?

Did you check (e.g. do a search) to make sure that you didn't move the bookmarks to another folder ? Did you try "Organize -> Undo" in the Bookmarks Manager (Library) in case the bookmarks were removed accidentally ?
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Question owner

Hi, I definitely didn't move them. I don't ever any think of doing anything to them. I leave them exactly as they are, and hope they won't go away. Sometimes a folder will move to the "off-the-screen" part of the toolbar, but usually it just disappears. I don't do any organizing or moving of any kind.

cor-el said

Did you check (e.g. do a search) to make sure that you didn't move the bookmarks to another folder ? Did you try "Organize -> Undo" in the Bookmarks Manager (Library) in case the bookmarks were removed accidentally ?
Hi, I definitely didn't move them. I don't ever any think of doing anything to them. I leave them exactly as they are, and hope they won't go away. Sometimes a folder will move to the "off-the-screen" part of the toolbar, but usually it just disappears. I don't do any organizing or moving of any kind. ''cor-el [[#answer-1259996|said]]'' <blockquote> Did you check (e.g. do a search) to make sure that you didn't move the bookmarks to another folder ? Did you try "Organize -> Undo" in the Bookmarks Manager (Library) in case the bookmarks were removed accidentally ? </blockquote>
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the-edmeister
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  • Moderator
5406 solutions 40221 answers

Well, that 2nd Integrity Check shows the same 1425 bookmarks as the first one, which tells us nothing unless that folder (again) "disappeared" between the 2 "Check's".

Do you have any bookmarks / folders stored anywhere except for the Bookmarks Toolbar "folder" in the User Interface?

1425 bookmarks isn't very much at all, but to me it seems to be a lot for only the Bookmarks Toolbar and the BTB Folder.

Have you checked the other Folders in Bookmarks? Namely the "Bookmarks Menu" folder and the "Other Bookmarks" folder?

And if the missing folder somehow ended up in the Bookmarks Menu folder?

Well, that 2nd Integrity Check shows the same 1425 bookmarks as the first one, which tells us nothing unless that folder ''(again)'' "disappeared" between the 2 "Check's". Do you have any bookmarks / folders stored anywhere except for the Bookmarks Toolbar "folder" in the User Interface? 1425 bookmarks isn't very much at all, but to me it seems to be a lot for only the Bookmarks Toolbar and the BTB Folder. Have you checked the other Folders in Bookmarks? Namely the "Bookmarks Menu" folder and the "Other Bookmarks" folder? And if the missing folder somehow ended up in the Bookmarks Menu folder?
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Question owner

Hi,

The reason it shows the same number is because I once again restored my backup. I don't ever change them, I just restore the good copy when they go away.

I do have other bookmarks, but I don't even use those so I don't know if they're doing anything.

I'll see if they are in the bookmarks menu folder next time they disappear.

Thanks, Steve

I've checked the other areas, but I can't find them. It's pretty much one folder that goes away (the only one I really use.) the-edmeister said

Well, that 2nd Integrity Check shows the same 1425 bookmarks as the first one, which tells us nothing unless that folder (again) "disappeared" between the 2 "Check's". Do you have any bookmarks / folders stored anywhere except for the Bookmarks Toolbar "folder" in the User Interface? 1425 bookmarks isn't very much at all, but to me it seems to be a lot for only the Bookmarks Toolbar and the BTB Folder. Have you checked the other Folders in Bookmarks? Namely the "Bookmarks Menu" folder and the "Other Bookmarks" folder? And if the missing folder somehow ended up in the Bookmarks Menu folder?
Hi, The reason it shows the same number is because I once again restored my backup. I don't ever change them, I just restore the good copy when they go away. I do have other bookmarks, but I don't even use those so I don't know if they're doing anything. I'll see if they are in the bookmarks menu folder next time they disappear. Thanks, Steve I've checked the other areas, but I can't find them. It's pretty much one folder that goes away (the only one I really use.) ''the-edmeister [[#answer-1260074|said]]'' <blockquote> Well, that 2nd Integrity Check shows the same 1425 bookmarks as the first one, which tells us nothing unless that folder ''(again)'' "disappeared" between the 2 "Check's". Do you have any bookmarks / folders stored anywhere except for the Bookmarks Toolbar "folder" in the User Interface? 1425 bookmarks isn't very much at all, but to me it seems to be a lot for only the Bookmarks Toolbar and the BTB Folder. Have you checked the other Folders in Bookmarks? Namely the "Bookmarks Menu" folder and the "Other Bookmarks" folder? And if the missing folder somehow ended up in the Bookmarks Menu folder? </blockquote>
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