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Strange dashed border is visible around column after clicking in website footer

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Hi,

We are developing a new website for a client. The client is seeing a strange issue when viewing the site in Firefox, where a thick dashed border appears around an image and column in the footer of the website. It happens when she clicks in the footer somehow. It seems inconsistent, and the client sent us 2 different screenshots where the border line looks different. (Screenshots attached.)

We haven't been able to re-create the issue on our end, even after testing on several machines and browsers. The client is using a Windows computer and is running the newest version of Firefox. She only sees the issue when using Firefox (it looks fine for her in Microsoft Edge). She has seen the issue on several different dates, and after disabling all her Firefox extensions.

Here is the link to the site: http://82a.de4.myftpupload.com/

Anyone seen something like this before, and have any idea what it is or how to fix it?

Thank you!!

Hi, We are developing a new website for a client. The client is seeing a strange issue when viewing the site in Firefox, where a thick dashed border appears around an image and column in the footer of the website. It happens when she clicks in the footer somehow. It seems inconsistent, and the client sent us 2 different screenshots where the border line looks different. (Screenshots attached.) We haven't been able to re-create the issue on our end, even after testing on several machines and browsers. The client is using a Windows computer and is running the newest version of Firefox. She only sees the issue when using Firefox (it looks fine for her in Microsoft Edge). She has seen the issue on several different dates, and after disabling all her Firefox extensions. Here is the link to the site: http://82a.de4.myftpupload.com/ Anyone seen something like this before, and have any idea what it is or how to fix it? Thank you!!
Attached screenshots

Chosen solution

It is normal to see a focus ring around some object on a page, but this isn't a normal focus ring.

Seeing artifacts can be caused by a problem with hardware acceleration in Firefox.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36

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cor-el
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17481 solutions 157964 answers

Chosen Solution

It is normal to see a focus ring around some object on a page, but this isn't a normal focus ring.

Seeing artifacts can be caused by a problem with hardware acceleration in Firefox.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
It is normal to see a focus ring around some object on a page, but this isn't a normal focus ring. Seeing artifacts can be caused by a problem with hardware acceleration in Firefox. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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FredMcD
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4248 solutions 59418 answers

I tried the link with several versions of Firefox and had no problem. I called for more help.

I tried the link with several versions of Firefox and had no problem. I called for more help.
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Question owner

Thanks very much for your help and suggestions!

We've asked the client to try viewing the site in "Safe Mode" so we can see if an extension or hardware acceleration might be the problem. We're waiting to hear back from the client on this!

Thanks very much for your help and suggestions! We've asked the client to try viewing the site in "Safe Mode" so we can see if an extension or hardware acceleration might be the problem. We're waiting to hear back from the client on this!

Modified by Hana

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