Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is blank & useless when I download it to my Mac. Apple trouble-shot everything , nothing worked, & they told me to contact Firefox. What should I do?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cahalanjim

cahalanjim
cahalanjim
more options

Firefox (which worked fine for me for years, until now) is blank & useless when I download it to my Mac. Apple trouble-shot everything they could , nothing worked, & they told me to contact Firefox. What should I do?

Firefox (which worked fine for me for years, until now) is blank & useless when I download it to my Mac. Apple trouble-shot everything they could , nothing worked, & they told me to contact Firefox. What should I do?

All Replies (2)

Shannon Kularathna
Shannon Kularathna
more options

Hi, could you perhaps share a screenshot of the Firefox window? Does this happen even when you reinstall Firefox?

cahalanjim
cahalanjim Question owner
more options

Attached is a screenshot of what comes up when I open Firefox. Then I can't do anything. If I type an address (say, gmail.com) into the line for that and hit enter, nothing happens. If I type something in the search box, nothing happens. I've deleted and reinstalled Firefox several times, including yesterday with an Apple phone rep who troubleshot everything possible, had me update my operating system, and then said I'd need to contact Firefox. Weird.