Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

1. Plugins loaded on toolbar do not stay open when I click on them. 2. Some Plugins Won't Install (Add-on is corrupt error message)

jim.dodd123
jim.dodd123
more options

Problems started since Firefox update broke Firefox Plugins. Even complete removal of Firefox and updating to Firefox 67.0.4 did not fix the problem. (see below).

UPDATE FIXED:

Installing plugin fix @ <https://discourse.mozilla.org/t/fixed-certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047> fixed the problem even though installing latest version of Firefox did not.

I spent literally 20 hours on this problem and was very close to using Chrome as my default browser (Ugg).

Firefox 67.0.4 (64-bit) Windows 10

When I left-click on the toolbar icon of extensions that use a drop down window, I briefly see the settings in that window and then window becomes an empty frame that stays until I click outside the frame. Extensions that open their own tab are fine.

Disabling all plugins an then enabling one at a time does not help. Behavior is the same with a different user.

This problem started in the past week. Somewhere in that time frame I did install a 32 bit version of Firefox.

I have 'Refreshed Firefox' Reinstalled Java Runtime. I have uninstalled Firefox, x64 & x32, deleted folders under "Program files" and "Program Files (x86)", removed Mozilla directories under AppData: Local, LocalLow, and Roaming, and reinstalled Firefox x64.....Still a problem

I would guess that I haven't cleared every Firefox setting out.

Any suggestions??

Thanks, Jim

Problems started since Firefox update broke Firefox Plugins. Even complete removal of Firefox and updating to Firefox 67.0.4 did not fix the problem. (see below). UPDATE FIXED: Installing plugin fix @ <https://discourse.mozilla.org/t/fixed-certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047> fixed the problem even though installing latest version of Firefox did not. I spent literally 20 hours on this problem and was very close to using Chrome as my default browser (Ugg). Firefox 67.0.4 (64-bit) Windows 10 When I left-click on the toolbar icon of extensions that use a drop down window, I briefly see the settings in that window and then window becomes an empty frame that stays until I click outside the frame. Extensions that open their own tab are fine. Disabling all plugins an then enabling one at a time does not help. Behavior is the same with a different user. This problem started in the past week. Somewhere in that time frame I did install a 32 bit version of Firefox. I have 'Refreshed Firefox' Reinstalled Java Runtime. I have uninstalled Firefox, x64 & x32, deleted folders under "Program files" and "Program Files (x86)", removed Mozilla directories under AppData: Local, LocalLow, and Roaming, and reinstalled Firefox x64.....Still a problem I would guess that I haven't cleared every Firefox setting out. Any suggestions?? Thanks, Jim

All Replies (2)

user633449
user633449
more options

Can you please clarify what the issue is? You have extensions that are disabled? Your post implies a few different problems

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Your Firefox identified itself as version 63.0.3. This is a very old version now, and I don't know why you would have that one. To update, see: Update Firefox to the latest release.

The problem of extension popup panels fading out could be something extension-specific or it might be a graphics incompatibility problem. You can turn off Firefox's use of hardware acceleration as a test. This article has the steps: Firefox's performance settings.