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i installed win 10 system,then download firefox and install firefox,but it can't login to my firefox account.

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i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't login. and Adblock Plus's Filter list also can't update.

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't login. and Adblock Plus's Filter list also can't update.
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FredMcD
  • Top 10 Contributor
4113 solutions 57443 answers

Please explain the problem in detail. What happens? What are the exact error message(s) ?

Please explain the problem in detail. What happens? What are the exact error message(s) ?
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Question owner

Hello,in win 10, i used latest firefox, in firefox account page, when i click login button, there is no any response, and no login popup, it can't let me login my firefox account.

Hello,in win 10, i used latest firefox, in firefox account page, when i click login button, there is no any response, and no login popup, it can't let me login my firefox account.
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FredMcD
  • Top 10 Contributor
4113 solutions 57443 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Question owner

yes,it should popup a small dialog to input account, but it didn't appear. i start Firefox in safe mode and try again, it still not appear small dialog.

i will add my bookmark one by one, thanks for your help. thank you.

yes,it should popup a small dialog to input account, but it didn't appear. i start Firefox in safe mode and try again, it still not appear small dialog. i will add my bookmark one by one, thanks for your help. thank you.
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FredMcD
  • Top 10 Contributor
4113 solutions 57443 answers

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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