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can't download

  • 5 replies
  • 2 have this problem
  • 186 views
  • Last reply by cor-el

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Since the big win 10 update and ff update I can not download anything! Wanted to try old version FF but can't even download that. I think it's a Windows issue?

All Replies (5)

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Hi john1969, what happens when you try to download a file -- do you get an error message?

Can you save linked downloads using right-click > Save Link As? (Note: that doesn't usually work with button-driven downloads)

I notice you have NoScript. Some sites may use scripts to "push" the download, so check for blocked scripts using NoScript's toolbar button if a page is not working normally.

More generally, you might want to test in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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Hi jscher. See pics. A image for example, I can't even open or save. Includes the default Windows viewer.

Not responding

I end up having to close the program (Firefox)

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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

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Must have been my Vipre firewall AV

I disabled it for a few, and everything started working!

We'll see, Thanks

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You're welcome and good luck.