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Website Menus Disappear When Moving Mouse; Unable to Make Selection.

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I can hover over the menu and it will display my submenus; however when I move my mouse in an attempt to select something from that submenu, the submenu disappears. Never able to select anything within the menu. I have tried running in Safe Mode, didn't resolve. This started the end of May 2019. There were no changes made to the website.

I can hover over the menu and it will display my submenus; however when I move my mouse in an attempt to select something from that submenu, the submenu disappears. Never able to select anything within the menu. I have tried running in Safe Mode, didn't resolve. This started the end of May 2019. There were no changes made to the website.
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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cor-el
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17267 solutions 156039 answers

Does this happen with all menus that open on hover or only on this specific website ?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Can you attach a screenshot?

Does this happen with all menus that open on hover or only on this specific website ? Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)? Can you attach a screenshot? *https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem *use a compressed image type like PNG or JPG to save the screenshot
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Question owner

Only on this specific website. Referencing the screenshots, if I hover my mouse over any of the menu options (Accounts/Transactions/Services/Preferences/Sign Off), I can view the menu contents; however as soon as I move my mouse down to select something within the menu - for example Accounts->Overview, the menu disappears.

Only on this specific website. Referencing the screenshots, if I hover my mouse over any of the menu options (Accounts/Transactions/Services/Preferences/Sign Off), I can view the menu contents; however as soon as I move my mouse down to select something within the menu - for example Accounts->Overview, the menu disappears.
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cor-el
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17267 solutions 156039 answers

A possible cause is a small gap between the menu bar and the drop-down list. Sometimes you can workaround this by moving the mouse pointer as quickly as possible to the drop-down list.

A possible cause is a small gap between the menu bar and the drop-down list. Sometimes you can workaround this by moving the mouse pointer as quickly as possible to the drop-down list.
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Question owner

The menus work fine in Chrome, IE 11 and Edge; however not in Firefox since May. Moving fast does not help.

The menus work fine in Chrome, IE 11 and Edge; however not in Firefox since May. Moving fast does not help.
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