X
Tap here to go to the mobile version of the site.

Support Forum

Will not delete mail from outlook.com

Posted

This has been a problem for at least the last five versions of Firefox including the current one rendering the browser useless to me. Almost as soon as email is deleted from the in-box of Outlook.com it reappears--the whack-a-mole strategy is only intermittently effective. No other browser--Chrome,Edge, Credge, Opera--has this bug. Since it is such a consistent problem for me, deleting and reinstalling Firefox changed nada, I assume others have had to abandon Firefox for the same reason.

This has been a problem for at least the last five versions of Firefox including the current one rendering the browser useless to me. Almost as soon as email is deleted from the in-box of Outlook.com it reappears--the whack-a-mole strategy is only intermittently effective. No other browser--Chrome,Edge, Credge, Opera--has this bug. Since it is such a consistent problem for me, deleting and reinstalling Firefox changed nada, I assume others have had to abandon Firefox for the same reason.
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4230 solutions 59034 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
Was this helpful to you?
Quote

Question owner

Thanks for the reply. I did this before and the problem recurred. It is not worth repeatedly going through these shenanigans when there are so many other browsers and mail programs that do not have problems deleting mail. Sad thing is that I have used Firefox for many years but I now have to avoid it.

Thanks for the reply. I did this before and the problem recurred. It is not worth repeatedly going through these shenanigans when there are so many other browsers and mail programs that do not have problems deleting mail. Sad thing is that I have used Firefox for many years but I now have to avoid it.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.