X
Tap here to go to the mobile version of the site.

Support Forum

This morning my Firefox prompted for an update and adding a mobile phone sync... in the process ALL bookmarks were lost. HELP.

Posted

I tried fixes per suggestions, but there is no back-up to back up. All bookmarks are just plain gone. Can anyone help

I tried fixes per suggestions, but there is no back-up to back up. All bookmarks are just plain gone. Can anyone help
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

Did you try to reboot the computer?

Do you have automatically created compressed .jsonlz4 JSON backups in the bookmarkbackups folder available?

Did you try to reboot the computer? Do you have automatically created compressed .jsonlz4 JSON backups in the bookmarkbackups folder available? *Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore *https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can check for problems with the <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. *use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page In case errors are reported with "Verify Integrity" close and restart Firefox and retry. If "Verify Integrity" cannot repair places.sqlite, rename/remove all <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created See also: *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.