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Downloads continuously failing.

Posted

Most notable with videos through Video Downloadhelper, but also program and driver updates. It doesn't seem to depend on the size or even site, but does seem to depend on the time. For example, a 492mb nVidia update downloaded, but a 38mb album on a slower rate will download for several minutes, then fail. Problems seem to occur across any site that takes longer to download. When using Video Downloadhelper, the error detail is "network failed" or just "crash." Only happens after my update to 66.0.5 (along with other problems) but not on the laptop still at 66.0.3

Most notable with videos through Video Downloadhelper, but also program and driver updates. It doesn't seem to depend on the size or even site, but does seem to depend on the time. For example, a 492mb nVidia update downloaded, but a 38mb album on a slower rate will download for several minutes, then fail. Problems seem to occur across any site that takes longer to download. When using Video Downloadhelper, the error detail is "network failed" or just "crash." Only happens after my update to 66.0.5 (along with other problems) but not on the laptop still at 66.0.3

Modified by MathU41

Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 66.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.5/WINNT/en-US/

Extensions

  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Bulk Media Downloader 0.2.1 ({72b2e02b-3a71-4895-886c-fd12ebe36ba3})
  • Duplicate Tabs Closer 3.3.2 (jid0-RvYT2rGWfM8q5yWxIxAHYAeo5Qg@jetpack)
  • Ghostery – Privacy Ad Blocker 8.3.4 (firefox@ghostery.com)
  • hotfix-update-xpi-intermediate 1.0.6 (hotfix-update-xpi-intermediate@mozilla.com)
  • SoundCloud MP3 Downloader 0.2.0 (jid1-hnmMaq1milpehc6uI@jetpack)
  • Tab Session Manager 4.5.2 (Tab-Session-Manager@sienori)
  • Undo Close Tab Button 1.7 (undo-close-tab-buttons-single@codefisher.org)
  • Video Downloader Pro 1.3.9 (@video_downloader_pro)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
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  • adapterDeviceID2:
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  • adapterSubsysID2:
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  • adapterVendorID2:
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  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u''}
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  • driverDate: 3-23-2018
  • driverDate2:
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  • driverVersion2:
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  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 2
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  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: False
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D11 vs_5_0 ps_5_0)
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  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000203839b) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Pj
  • Top 25 Contributor
43 solutions 868 answers

Menu > Help > Restart With Add-ons Disabled.

If that helped, it could be one or more Extensions causing the problem:

Your Extensions:

  • Adblock Plus - free ad blocker 3.5.2
  • Bulk Media Downloader 0.2.1
  • Duplicate Tabs Closer 3.3.2
  • Ghostery – Privacy Ad Blocker 8.3.4
  • hotfix-update-xpi-intermediate 1.0.6
  • SoundCloud MP3 Downloader 0.2.0
  • Tab Session Manager 4.5.2
  • Undo Close Tab Button 1.7
  • Video Downloader Pro 1.3.9
  • Video DownloadHelper 7.3.5

AdBlock Plus and Ghostery. Not good to have multiple Ad Blockers. Choose one, get rid of the other. One or more Downloaders can be a problem.

Also, for troubled Websites not opening or are blank (and maybe downloading): See Deleting Site Info.


~Pj

'''Menu > Help > Restart With Add-ons Disabled'''. If that helped, it could be one or more Extensions causing the problem: Your Extensions: * '''Adblock Plus''' - free ad blocker 3.5.2 * '''Bulk Media Downloader''' 0.2.1 * Duplicate Tabs Closer 3.3.2 * '''Ghostery''' – Privacy Ad Blocker 8.3.4 * hotfix-update-xpi-intermediate 1.0.6 * SoundCloud MP3 Downloader 0.2.0 * Tab Session Manager 4.5.2 * Undo Close Tab Button 1.7 * '''Video Downloader''' Pro 1.3.9 * '''Video DownloadHelper''' 7.3.5 AdBlock Plus and Ghostery. Not good to have multiple Ad Blockers. Choose one, get rid of the other. One or more Downloaders can be a problem. Also, for troubled Websites not opening or are blank (and maybe downloading): See <B><u>[https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_clear-cookies-and-data-for-a-specific-website Deleting Site Info].</u></B> ~Pj
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Question owner

No add-ons, had already cleared history and site info. Didn't think to, after using about the same stuff since FF 32 or so. Tested with an nVidia update (492mb at 3.3mb/s) and an album (71mb at 285kb/s average). Same results. nVidia download completed, album gets about halfway and fails.


A note: In the past, when downloading something that has fully loaded, it seemed to be instant IIRC--like moving from cache to a different file. Now it starts from the beginning every time. Unsure if related.

No add-ons, had already cleared history and site info. Didn't think to, after using about the same stuff since FF 32 or so. Tested with an nVidia update (492mb at 3.3mb/s) and an album (71mb at 285kb/s average). Same results. nVidia download completed, album gets about halfway and fails. A note: In the past, when downloading something that has fully loaded, it seemed to be instant IIRC--like moving from cache to a different file. Now it starts from the beginning every time. Unsure if related.

Modified by MathU41

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Pj
  • Top 25 Contributor
43 solutions 868 answers

MathU41 said

No add-ons...


The Forum reported your System Details have the Extensions I listed.


Has your Router/Modem been restarted lately?


~Pj

''MathU41 [[#answer-1222446|said]]'' <blockquote> No add-ons... </blockquote> The Forum reported your System Details have the Extensions I listed. Has your Router/Modem been restarted lately? ~Pj
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Question owner

Pj said

The Forum reported your System Details have the Extensions I listed.

Sorry, pardon my phrasing. I meant I disabled them to check. A modem restart seems to have helped a bit, at least on the smaller downloads. If nothing else, it made them a little quicker. Will try bigger ones as I can. Tough to find (or want) any albums much bigger.

''Pj [[#answer-1222447|said]]'' <blockquote> The Forum reported your System Details have the Extensions I listed. </blockquote> Sorry, pardon my phrasing. I meant I disabled them to check. A modem restart seems to have helped a bit, at least on the smaller downloads. If nothing else, it made them a little quicker. Will try bigger ones as I can. Tough to find (or want) any albums much bigger.

Modified by MathU41

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