X
Tap here to go to the mobile version of the site.

Support Forum

Ever since ffx 65.* 2-4 firefox process hangs on termination and then crashreporter starts after minute

TQ
Posted

Same issue as question 1250811.

I can start firefox in safemode, and just let the front page load and then close. This will, 100% of times, close a few firefox processes, but the master process and a few child processes hang...with 12-25% load (according to sysinternals process explorer), for about a minute.

Then the crash-reporter shows up to tell me it ffx crashed.

Same issue as question 1250811. I can start firefox in safemode, and just let the front page load and then close. This will, 100% of times, close a few firefox processes, but the master process and a few child processes hang...with 12-25% load (according to sysinternals process explorer), for about a minute. Then the crash-reporter shows up to tell me it ffx crashed.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 65.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0.1/WINNT/sv-SE/

Extensions

  • Auto Reload Tab 0.5 ({0ed335eb-9779-4d7f-b9d8-7ec2e96a1f43})
  • Avast Online Security 18.4.140 (wrc@avast.com)
  • Flash Block (Plus) 0.1.9 (jid1-n8wH2cBfc2QaUj@jetpack)
  • gnu_terry_pratchett 0.4 (jid1-HGPgB0x6133Hig@jetpack)
  • IDND 2.1 ({9757e92f-94d4-4b02-ba2d-0454955c7e4b})
  • IPvFoo 1.42 (ipvfoo@pmarks.net)
  • JavaScript QR Code 1.5.7 (@javascriptqrcode)
  • Kee 2.5.6 (keefox@chris.tomlinson)
  • Privacy Badger 2019.2.19 (jid1-MnnxcxisBPnSXQ@jetpack)
  • ScriptSafe 1.0.9.8 (scriptsafe@protonmail.com)
  • uBlock Origin 1.18.4 (uBlock0@raymondhill.net)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Viralgranskarens varningslista 0.1.2 ({8e31f1e5-9eb4-4548-b15a-36bcde1e0fcb})
  • YouTube Download Plus 2.0.9 (addon@ytdownloader.info)
  • Adblock Plus - free ad blocker 3.4.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Add-on Compatibility Reporter 2.2.4 (compatibility@addons.mozilla.org) (Inactive)
  • Download Status Bar 15.0.0.1 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f}) (Inactive)
  • Facebook AdBlock 1.5.2 ({c7fefcf3-b29c-4f87-9215-ebfe470a7031}) (Inactive)
  • HTTPS Everywhere 2017.10.24 (https-everywhere-eff@eff.org) (Inactive)
  • I don't care about cookies 2.9.6 (jid1-KKzOGWgsW3Ao4Q@jetpack) (Inactive)
  • JavaScript Toggle On and Off 0.2.2 ({479f0278-2c34-4365-b9f0-1d328d0f0a40}) (Inactive)
  • Link Cleaner 1.5 ({6d85dea2-0fb4-4de3-9f8c-264bce9a2296}) (Inactive)
  • Modify Headers 0.7.1.1.1-signed.1-signed ({b749fc7c-e949-447f-926c-3f4eed6accfe}) (Inactive)
  • NoScript 10.2.1 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • Password Exporter 1.3.4 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492}) (Inactive)
  • Privatkopiera 0.1.9 (privatkopiera@firefox.stefansundin.com) (Inactive)
  • User-Agent Switcher 0.1.8 (jid1-kyxEAcWua7BEKq@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce RTX 2070
  • adapterDescription2:
  • adapterDeviceID: 0x1f07
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 8192
  • adapterRAM2:
  • adapterSubsysID: 37b71458
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2,2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 300
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 2-6-2019
  • driverDate2:
  • driverVersion: 25.21.14.1891
  • driverVersion2:
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled via gfx.direct2d.disabled', u'type': u'user'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce RTX 2070 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b1e0) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce RTX 2070 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b1e0) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23468 answers

hi, can you please provide an id of a submitted crash report?

hi, can you please provide an id of a submitted crash report?

Question owner

I've sent in lots (but just a few with failsafe start).

This should be one: bp-4d1ae201-7ded-4175-b415-6c30c0190224

I've sent in lots (but just a few with failsafe start). This should be one: bp-4d1ae201-7ded-4175-b415-6c30c0190224
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

See this thread:

Are you using "Clear history when Firefox closes"?

Try to clear "offline website data" once. Remove the checkmark on all items except "offline website data".

See this thread: *[/questions/1251418] Firefox crashes on close Are you using "Clear history when Firefox closes"? Try to clear "offline website data" once. Remove the checkmark on all items except "offline website data". *History -> "Clear Recent History" *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

Question owner

Ok. So clearing out my cached cookies helped. But now, the problem is back, exactly the same, as I just reported in bp-2be96721-a520-4c6f-be6b-b2b4f0190312.

Since I get logged out of a heck of a lot of websites, clearing my cookie-cache-etc, every two weeks, doesn't really seem like a good solution....

Ok. So clearing out my cached cookies helped. But now, the problem is back, exactly the same, as I just reported in bp-2be96721-a520-4c6f-be6b-b2b4f0190312. Since I get logged out of a heck of a lot of websites, clearing my cookie-cache-etc, every two weeks, doesn't really seem like a good solution....
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Product Firefox Release Channel release Version 65.0.2 Build ID 20190225143501 (2019-02-25)

bp-2be96721-a520-4c6f-be6b-b2b4f0190312 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 20

mbae.dll = Malwarebytes Anti-Exploit

This is for Sumo's Related Bugs 1524200 REOPENED --- Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1426941 RESOLVED INCOMPLETE Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

Product Firefox Release Channel release Version 65.0.2 Build ID 20190225143501 (2019-02-25) bp-2be96721-a520-4c6f-be6b-b2b4f0190312 '''Signature:''' AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown Crash Reason EXCEPTION_BREAKPOINT System Memory Use Percentage 20 mbae.dll = Malwarebytes Anti-Exploit This is for Sumo's Related Bugs 1524200 REOPENED --- Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1426941 RESOLVED INCOMPLETE Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Update Malwarebytes. If the problem continues, disable it.

Update Malwarebytes. If the problem continues, disable it.

Question owner

With malwarebytes service disabled.

bp-4ed277c9-991a-497d-a6ac-1bf920190313

With malwarebytes service disabled. bp-4ed277c9-991a-497d-a6ac-1bf920190313
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

bp-4ed277c9-991a-497d-a6ac-1bf920190313

Same as above but Malwarebytes not listed.


Are your settings set to clear history when Firefox closes?

bp-4ed277c9-991a-497d-a6ac-1bf920190313 Same as above but Malwarebytes not listed. ---------- Are your settings set to clear history when Firefox closes?

Question owner

Nope.

Nope.
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

This is basically a hang with clearing some data during shutdown. This hang times out and there is automatically a crash forced.

You can read more about this issue in these two bug reports.

  • Bug 1529301 - GetUsage takes too much time on shutdown
  • Bug 1524200 - Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

This is basically a hang with clearing some data during shutdown. This hang times out and there is automatically a crash forced. You can read more about this issue in these two bug reports. *[https://bugzilla.mozilla.org/show_bug.cgi?id=1529301 Bug 1529301] - GetUsage takes too much time on shutdown *[https://bugzilla.mozilla.org/show_bug.cgi?id=1524200 Bug 1524200] - Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)
Pj 42 solutions 869 answers

theque42 said

I can start Firefox in Safe Mode, and just let the front page load and then close. This will, 100% of times, close a few Firefox processes, but the master process and a few child processes hang...with 12-25% load (according to sys-internals process explorer), for about a minute. Then the crash-reporter shows up to tell me FF crashed.


Your Extensions, Be Aplenty:


  • Auto Reload Tab 0.5
  • Avast Online Security 18.4.140
  • Flash Block (Plus) 0.1.9
  • gnu_terry_pratchett 0.4
  • IDND 2.1
  • IPvFoo 1.42
  • JavaScript QR Code 1.5.7
  • Kee 2.5.6
  • Privacy Badger 2019.2.19
  • ScriptSafe 1.0.9.8
  • uBlock Origin 1.18.4
  • Video DownloadHelper 7.3.5
  • Viralgranskarens varningslista 0.1.2
  • YouTube Download Plus 2.0.9
  • Adblock Plus - free ad blocker 3.4.3 (Inactive)
  • Add-on Compatibility Reporter 2.2.4 (Inactive)
  • Download Status Bar 15.0.0.1 (Inactive)
  • Facebook AdBlock 1.5.2 (Inactive)
  • HTTPS Everywhere 2017.10.24 (Inactive)
  • I don't care about cookies 2.9.6 (Inactive)
  • JavaScript Toggle On and Off 0.2.2 (Inactive)
  • Link Cleaner 1.5 (Inactive)
  • Modify Headers 0.7.1.1.1-signed.1-signed (Inactive)
  • NoScript 10.2.1 (Inactive)
  • Password Exporter 1.3.4 (Inactive)
  • Privatkopiera 0.1.9 (Inactive)
  • User-Agent Switcher 0.1.8 (Inactive)

I know you said you did Safe Mode, but it's possible one or more Extensions could still be running even when Disabled or when FF is closed. Mainly, some of the Download Managers.

You need to check Task Manager closely to see. Other than that:

Please do the following:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

DxDiag /64bit

(Skip the /64bit part if it's Windows 32-Bit.)

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum, just these information parts, under these three Headers:


System Information



Display Devices



Disk & DVD/CD-ROM Drives



~Pj

''theque42 [[#question-1251245|said]]'' <blockquote> I can start Firefox in Safe Mode, and just let the front page load and then close. This will, 100% of times, close a few Firefox processes, but the master process and a few child processes hang...with 12-25% load (according to sys-internals process explorer), for about a minute. Then the crash-reporter shows up to tell me FF crashed. </blockquote> Your Extensions, Be Aplenty: * Auto Reload Tab 0.5 * Avast Online Security 18.4.140 * Flash Block (Plus) 0.1.9 * gnu_terry_pratchett 0.4 * IDND 2.1 * IPvFoo 1.42 * JavaScript QR Code 1.5.7 * Kee 2.5.6 * Privacy Badger 2019.2.19 * ScriptSafe 1.0.9.8 * uBlock Origin 1.18.4 * Video DownloadHelper 7.3.5 * Viralgranskarens varningslista 0.1.2 * YouTube Download Plus 2.0.9 * Adblock Plus - free ad blocker 3.4.3 (Inactive) * Add-on Compatibility Reporter 2.2.4 (Inactive) * Download Status Bar 15.0.0.1 (Inactive) * Facebook AdBlock 1.5.2 (Inactive) * HTTPS Everywhere 2017.10.24 (Inactive) * I don't care about cookies 2.9.6 (Inactive) * JavaScript Toggle On and Off 0.2.2 (Inactive) * Link Cleaner 1.5 (Inactive) * Modify Headers 0.7.1.1.1-signed.1-signed (Inactive) * NoScript 10.2.1 (Inactive) * Password Exporter 1.3.4 (Inactive) * Privatkopiera 0.1.9 (Inactive) * User-Agent Switcher 0.1.8 (Inactive) I know you said you did Safe Mode, but it's possible one or more Extensions could still be running even when Disabled or when FF is closed. Mainly, some of the Download Managers. You need to check Task Manager closely to see. Other than that: Please do the following: <Br> Click on the Windows icon ''''Start'''' (bottom-left) and in the right column, bottom, click on '''Run'''. Enter in: <Center>'''DxDiag /64bit'''</Center><Br> <Center> (Skip the '''/64bit''' part if it's Windows 32-Bit.)</Center><Br> ...Wait until the green bar loads and disappears, then click "'''Save All Information'''". <Br> Post back here in the Forum, just these information parts, under these three Headers:<Br> <Hr>'''System Information'''<Hr> <Br> <Hr>'''Display Devices'''<Hr> <Br> <Hr>'''Disk & DVD/CD-ROM Drives'''<Hr> <Br><Br> ~Pj

Question owner

I'll try to get the logs. But its worth mentioning that I've had the same problem on another laptop(2), and one of them had a lot fewer addons(like no dl-mgrs).

I'll try to get the logs. But its worth mentioning that I've had the same problem on another laptop(2), and one of them had a lot fewer addons(like no dl-mgrs).

Question owner

Would a "full dump" from process explorer be of any help?

Did one while waiting for this crashdump reporter..

https://crash-stats.mozilla.org/report/index/c5282ba2-4f47-460d-af1c-5226d0190406

Would a "full dump" from process explorer be of any help? Did one while waiting for this crashdump reporter.. https://crash-stats.mozilla.org/report/index/c5282ba2-4f47-460d-af1c-5226d0190406

Modified by TQ

Question owner

The logs from dxDiag

---

https://pastebin.com/x8uW2ehX

The logs from dxDiag --- https://pastebin.com/x8uW2ehX

Modified by TQ

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

theque42 said

https://crash-stats.mozilla.org/report/index/c5282ba2-4f47-460d-af1c-5226d0190406

bp-c5282ba2-4f47-460d-af1c-5226d0190406 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1524200 REOPENED --- Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1426941 RESOLVED INCOMPLETE Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

''theque42 [[#answer-1211646|said]]'' <blockquote> https://crash-stats.mozilla.org/report/index/c5282ba2-4f47-460d-af1c-5226d0190406 </blockquote> bp-c5282ba2-4f47-460d-af1c-5226d0190406 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1524200 REOPENED --- Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1426941 RESOLVED INCOMPLETE Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Bug 1524200 They have been working on this for several months, since v65 and while they created several patches, it keeps coming back.


Are you clearing history?

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

Bug 1524200 They have been working on this for several months, since v65 and while they created several patches, it keeps coming back. -------------- Are you clearing history? [v57+] Places Maintenance is built into Firefox. Type '''about:support'''<enter> in the address bar. You will find '''Places Database''' near the bottom. Press the '''Verify Integrity''' button. When done, copy and post the results here.

Question owner

No, I dont clear history. --- > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 5760KiB + pragma_user_version is 52 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 89981 unique pages + Table moz_places has 4369 records + Table moz_historyvisits has 4982 records + Table moz_inputhistory has 43 records + Table moz_hosts has 0 records + Table moz_bookmarks has 1885 records + Table moz_keywords has 5 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 5 records + Table moz_annos has 255 records + Table moz_items_annos has 116 records + Table sqlite_stat1 has 20 records + Table moz_bookmarks_deleted has 0 records + Table moz_meta has 6 records + Table moz_origins has 1182 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_origins_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex + Index moz_places_originidindex > Task: _refreshUI

No, I dont clear history. --- > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 5760KiB + pragma_user_version is 52 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 89981 unique pages + Table moz_places has 4369 records + Table moz_historyvisits has 4982 records + Table moz_inputhistory has 43 records + Table moz_hosts has 0 records + Table moz_bookmarks has 1885 records + Table moz_keywords has 5 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 5 records + Table moz_annos has 255 records + Table moz_items_annos has 116 records + Table sqlite_stat1 has 20 records + Table moz_bookmarks_deleted has 0 records + Table moz_meta has 6 records + Table moz_origins has 1182 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_origins_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex + Index moz_places_originidindex > Task: _refreshUI