Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost all bookmarks, and 'Import & Backup star - since new update 65.0.1

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

Marilou
Marilou
more options

Since updating to Firefox 65.0.1 on my Mac, all my bookmarks have gone, and the 'Import and backup' star icon has gone too, so I can't restore them. I have spent hours trying to solve the problem, but I can't. I also have a Windows computer (which fortunately is synced with the Mac) so I have been able to copy the HTML file to a memory stick, but since the Import and Backup star icon is gone from the Mac, I don't know what else to do. Same problem with using Mac's bookmarkbackups file. I'm going nuts, it now seems tht every time I update Firefox a new set of problems occur! Please help, and thank you in advance.

Since updating to Firefox 65.0.1 on my Mac, all my bookmarks have gone, and the 'Import and backup' star icon has gone too, so I can't restore them. I have spent hours trying to solve the problem, but I can't. I also have a Windows computer (which fortunately is synced with the Mac) so I have been able to copy the HTML file to a memory stick, but since the Import and Backup star icon is gone from the Mac, I don't know what else to do. Same problem with using Mac's bookmarkbackups file. I'm going nuts, it now seems tht every time I update Firefox a new set of problems occur! Please help, and thank you in advance.

Chosen solution

Thanks a lot Fred, as it happens, they came back, after doing the time-honoured rebooting (twice). However I am keeping your tip in my 'How to' as the situation might come back in the future. Many thanks again

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
more options

The bookmarks 'Star' should be in the Customize Manager, but it also might have been replaced.

Customize Firefox controls, buttons and toolbars

Type about:customizing<enter> in the address bar.

Note: about:customizing is no longer present in Firefox 47+ releases.

  • Press Alt or F10 to bring up the toolbar.
    Then View > Toolbars > Customize.
  • Right-click on a blank spot in the toolbar and
    select Customize.

In the new window, look for the icon. When you find it, hold down the left button on it, and move it to where you want it to be. You can move any of the icons you want from here, but; some icons are locked in place.

There is also a Restore Defaults button at the bottom middle.

FredMcD
FredMcD
more options

Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B.

Marilou
Marilou Question owner
more options

Chosen Solution

Thanks a lot Fred, as it happens, they came back, after doing the time-honoured rebooting (twice). However I am keeping your tip in my 'How to' as the situation might come back in the future. Many thanks again

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.