Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Outlook rules setting no longer operates, within Firefox, since recent update of last week.

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

more options

Ever since update of last week, I am no longer able to successfully click on Create Rule, within Outlook, when accessed via Firefox (my preferred approach). There is just no response from the application at all.

Advice welcome, please.

With thanks in anticipation.

Philip, Bendigo, Victoria

All Replies (2)

more options

Outlooks works better with IE or Edge. Firefox hasn't been a good relation for Outlook.

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked