Hello, Ive got Quantum 63.01 running on macbook pro. Yahoo barging in as the 'default search engine'. I go to my preference page I delete it, google is back to being my default search engine. A few days later, boom- there is yahoo again showing up as the default. This goes on several times a week, and its driving me nuts. If I didnt like yahoo before, I really hate them now. Ive gone through all of your solutions, there is nothing in my extensions or add-ons that shouldnt be there. So why does this continue to happen? I need to get rid of yahoo now. I even ran yahoo through the finder and there is nothing on my laptop for yahoo. Isnt there a script I can look for in firefox that can be deleted or something?? Any and all help is truly appreciated. Thanks in advance.
Additional System Details
- Shockwave Flash 31.0 r0
- User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:63.0) Gecko/20100101 Firefox/63.0
Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; (<Control> [Mac=<Command>] <Shift> A)
In the Add-ons Manager, on the left, select Extensions. Remove “ Yahoo “ Anything.
Also remove SafeSearch, SearchAssist Incognito, FileConverter Addon, SearchLock, DiscreteSearch, WebSearch, Findwide Search Engine
Now do the same in the computer’s Programs Folder.
Windows: Start > Control Panel > Uninstall Programs. Mac: Open the Applications folder. Linux: Check your user manual.
Hi sunnyskyez, can you link this with a specific process, such as quitting and restarting Firefox, or shutting down and restarting your Mac? Or is it more random?
If none of the checks FredMcD suggested allow you to resolve the issue, the next time it appears, could you extract out the information in the search settings file. Here's how:
Open your current Firefox settings (AKA Firefox profile) folder using either
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
In the first table on the page, on the Profile Folder row, click the "Show in Finder" button. If Finder highlights an icon with a semi-random name like a1b2c3d4.default, double-click it to display the contents of that profile folder.
Leaving that window open, switch back to Firefox and open this page:
Then resize the Finder window so you can see the white box on that page and drag-and-drop the search.json.mozlz4 file onto it.
After a few moments, the decompressed contents of the file should appear in the box, and after several more seconds, a table showing where the various search engines load from. What does the Yahoo one show?
Hello Gentlemen, Thank you both, I apologize Ive been busy with work to reply sooner.
1st) Fred- no extensions for yahoo. Ive used the finder as well nothing for yahoo in my Mac, same goes for the safe search stuff Thank you for trying.
2) jscher- I will try your suggestion next then get back to you. In the mean time here is a screen print of the search prefs.
I will be back!
I back jscher,
I followed your instructions, the folder that showed up in the 'show in finder' was called "8umnmshz.default". I went to your page and it would load up the file name but showed '0 as being loaded'. See my 2 screen shots. Please advise.
Hi sunnyskyez, thank you for the screenshot. Finder showed the icon for your profile folder, but not its contents. To proceed, double-click the profile folder icon. Then you can access the search.json.mozlz4 file.
Hello again jscher, I think I got what you wanted me to but I dont know what Im suppose to see. I dont any think with yahoo. See my 2 screen shots.
Hi sunnyskyez, it looks like Yahoo hasn't come back yet. Sorry, I think you'll need to check again when it returns and before you remove it again.
If a Yahoo results page shows up even when Firefox is sending searches to a different site, then an extension would be the suspect. Don't assume it will have Yahoo in the name, although it may mention search. Assume it is "hiding in plain sight." Any extensions Firefox installs for built-in features are hidden from the Extensions panel of the Add-ons page, so everything listed there is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove).
OK- Thanks jscher, next time it happens I will screen shot and do everything you told me to. Maybe we can figure it out.
Something else is adding in a Yahoo search engine. There is was case of a Yaahoo malware if I recall for example.