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My WSJ is my only account that I can't sign into using the Firefox browser - no problem using another browser??

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  • Last reply by cor-el

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Have been driving the WSJ tech support folks crazy trying to resolve this issue - I used to be able to sign into my account with no difficulty using Firefox - for the past couple of months at least it hasn't worked, from either a NYS location or a FL location. Using IE or Chrome, no problem.

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Your going to have to tell me what is meant by NYS and FL location? Is that states? And how was firefox updated?

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Have residences in both New York State and Florida and utilize Firefox on my desktops in both locations - automatic updates are installed on both - same problem experienced on both.

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This issue can be caused by corrupted cookies or cookies that are blocked.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.