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Outlook screen keeps bouncing up to the top emails. Can't scroll down.

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  • 1 has this problem
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  • Last reply by jscher2000

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With new Outlook when I'm trying to scroll down and check my email list, the screen keeps bouncing up to the top emails. It's impossible to scroll down the lower ones. I've tried getting help from Outlook but to no avail. They asked me to uninstall and reinstall Firefox but that didn't help. I do not have the problem if I use Safari, but I don't want to switch browsers. None of the suggestions on the Mozilla help pages for dealing with this type of issue from Outlook Beta have helped.

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A Windows 10 user reported something similar about 4 weeks ago. We weren't able to sort out what caused the problems in that case, but I suggest skimming through that thread to see what theories we explored and what might be similar/different in your case:

https://support.mozilla.org/questions/1235999