Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

The box for "Ask to save logins and passwords for websites" doesn't stay checked.

  • 4 replies
  • 4 have this problem
  • 785 views
  • Last reply by FredMcD

more options

Recently, if I want to log into websites that require passwords, every time I open Firefox, I have to go to Options > Privacy & Security and RECHECK the box for "Ask to save logins and passwords for websites," which is now unchecked every time I open Firefox. I can't find a way to have the box stay checked session-to-session. This is a recent development and, I suspect, is related to the "upgrade" to the latest version. Is there a fix?

Chosen solution

Hello kogs,

Stab in the dark, but could it be that the Trend Micro Password Manager is installed on your system  ?

If so : that could be causing this problem, and (unless you're using this software) you could remove it from Windows Control Panel.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Hello kogs,

Stab in the dark, but could it be that the Trend Micro Password Manager is installed on your system  ?

If so : that could be causing this problem, and (unless you're using this software) you could remove it from Windows Control Panel.

more options

If the above does not help,

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

I uninstalled Trend Micro Password Manager and that solved it. Thanks.

more options

That was very good work. Well done.