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this video file cannot be played on https://www.arte.tv/fr/

  • 3 replies
  • 2 have this problem
  • 358 views
  • Last reply by WestEnd

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https://www.ardmediathek.de/tv/Krieg-der-Tr%C3%A4ume/XL-Vorschau-auf-Krieg-der-Tr%C3%A4ume/Das-Erste/Video?bcastId=55941212&documentId=55941264

When I try to see the video on this site, I get a message saying that something went wrong. On the same page, a dialogue window is available to choose quality for external player: automatic, high, very high. I can choose high or very high and then i can see the video.

For the arte.tv/fr website there is no such a choice available and so I cannot see the video, message is: video file cannot be played.

For youtube videos FF is ok. I would be very gratefulif you could help me as I tried a lot but to resolve the poblem , without success!

All Replies (3)

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Works fine here.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.

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Thank you for quick and helpful answer ! Indeed, it was the tracker protection that was active and everything is fine when it is disabled. I did not realize that it was on. Have a good day!

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@julie31, that's the problem with addon/extensions you may think they are helping when they could be the problem. So one should research the addon/extensions before using them for problems.

I only use 4 but they aren't adblockers or notracking and have no issue.

Modified by WestEnd