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Firefox crashes

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  • Last reply by FredMcD

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AdapterDeviceID: 0x0126 AdapterVendorID: 0x8086 BuildID: 20180807170231 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1536036095 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1533839342 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupCrash: 0 StartupTime: 1536036065 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180807170231","version":"61.0.2","vendor":"Mozilla","displayVersion":"61.0.2","platformVersion":"61.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"17.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0126","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"basic","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro8,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","browser.startup.page":3},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":16925},"addons":{"activeAddons":{"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16924},"webcompat@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17073},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17127},"screenshots@mozilla.org":{"version":"32.1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17331},"activity-stream@mozilla.org":{"version":"2018.06.29.1026-fa231556","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17445},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17445},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17445},"webcompat-reporter@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com.","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17718}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17778}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"searchCohort":{"branch":"nov17-2"},"rollout-release-61-tls-fallback-1-3":{"branch":"active","type":"normandy-prefrollout"},"rollout-restart-manager-release-1481278":{"branch":"active","type":"normandy-prefrollout"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",20:"Hang Monitor",21:"Cache2 I/O",22:"Cookie",24:"GMPThread",25:"Compositor",26:"VRListener",27:"ImgDecoder #1",28:"ImageIO",29:"IPDL Background",31:"DOM Worker",38:"ImageBridgeChild",39:"DOM Worker",44:"ProcessHangMon",46:"LoadRoots",47:"DataStorage",48:"DataStorage",49:"SysProxySetting",50:"ProxyResolution",52:"SaveScripts",53:"Cache I/O",55:"DataStorage",56:"DataStorage",57:"mozStorage #1",58:"localStorage DB",59:"ImgDecoder #2",59:"DNS Resolver #1",60:"mozStorage #2",61:"mozStorage #3",62:"QuotaManager IO",63:"mozStorage #4",64:"IndexedDB #1",65:"IndexedDB #2",66:"IndexedDB #3",83:"SSL Cert #1",66:"DOM Worker",69:"IndexedDB #4",70:"DNS Resolver #2",71:"DNS Resolver #3",72:"SSL Cert #2",73:"Lazy Idle",75:"Font Loader",75:"StreamTrans #66", Throttleable: 1 URL: about:support UptimeTS: 29.69535622 Vendor: Mozilla Version: 61.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x0126 AdapterVendorID: 0x8086 BuildID: 20180807170231 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1536036095 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1533839342 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupCrash: 0 StartupTime: 1536036065 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180807170231","version":"61.0.2","vendor":"Mozilla","displayVersion":"61.0.2","platformVersion":"61.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"17.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0126","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"basic","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro8,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","browser.startup.page":3},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":16925},"addons":{"activeAddons":{"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16924},"webcompat@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17073},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17127},"screenshots@mozilla.org":{"version":"32.1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17331},"activity-stream@mozilla.org":{"version":"2018.06.29.1026-fa231556","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17445},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17445},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17445},"webcompat-reporter@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com.","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17718}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17778}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"searchCohort":{"branch":"nov17-2"},"rollout-release-61-tls-fallback-1-3":{"branch":"active","type":"normandy-prefrollout"},"rollout-restart-manager-release-1481278":{"branch":"active","type":"normandy-prefrollout"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",20:"Hang Monitor",21:"Cache2 I/O",22:"Cookie",24:"GMPThread",25:"Compositor",26:"VRListener",27:"ImgDecoder #1",28:"ImageIO",29:"IPDL Background",31:"DOM Worker",38:"ImageBridgeChild",39:"DOM Worker",44:"ProcessHangMon",46:"LoadRoots",47:"DataStorage",48:"DataStorage",49:"SysProxySetting",50:"ProxyResolution",52:"SaveScripts",53:"Cache I/O",55:"DataStorage",56:"DataStorage",57:"mozStorage #1",58:"localStorage DB",59:"ImgDecoder #2",59:"DNS Resolver #1",60:"mozStorage #2",61:"mozStorage #3",62:"QuotaManager IO",63:"mozStorage #4",64:"IndexedDB #1",65:"IndexedDB #2",66:"IndexedDB #3",83:"SSL Cert #1",66:"DOM Worker",69:"IndexedDB #4",70:"DNS Resolver #2",71:"DNS Resolver #3",72:"SSL Cert #2",73:"Lazy Idle",75:"Font Loader",75:"StreamTrans #66", Throttleable: 1 URL: about:support UptimeTS: 29.69535622 Vendor: Mozilla Version: 61.0.2 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

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