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When I try to enter my mobile phone number, in whatever format, it says invalid phone number!

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No more - that's it - I can't confirm set-up sync because it won't accept my valid uk mobile number in whatever format I enter it (0044, +44, ++44, with or without leading 0)

No more - that's it - I can't confirm set-up sync because it won't accept my valid uk mobile number in whatever format I enter it (0044, +44, ++44, with or without leading 0)

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FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.


Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Never''' post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information. ----------------- '''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.171 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

Who or what is it you are sending your phone number to?

Who or what is it you are sending your phone number to?

Question owner

Firefox. Just entering it in the Firefox pop-up box that you get when you click on the confirm email link to set up 'Sync' with mobile phone.

Firefox. Just entering it in the Firefox pop-up box that you get when you click on the confirm email link to set up 'Sync' with mobile phone.
FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

I called for more help. Have you tried entering the number without # or +  ?

I called for more help. Have you tried entering the number without # or + ?

Question owner

Tried makes no difference. The box offered me a +34 start because I'm in Spain but I don't have a suitable Spanish smartphone so I changed it to my UK code +44 and it gives me invalid phone number however I enter it. Is it because the server knows I'm in spain and won't accept a UK phone? If so, it's a pretty silly restriction and the software needs re-writing to accept any international code.

Tried makes no difference. The box offered me a +34 start because I'm in Spain but I don't have a suitable Spanish smartphone so I changed it to my UK code +44 and it gives me invalid phone number however I enter it. Is it because the server knows I'm in spain and won't accept a UK phone? If so, it's a pretty silly restriction and the software needs re-writing to accept any international code.
cor-el
  • Top 10 Contributor
  • Moderator
17523 solutions 158449 answers

It shouldn't be necessary to use a mobile device to confirm a Firefox Sync account.

Did you setup additional devices?

It shouldn't be necessary to use a mobile device to confirm a Firefox Sync account. Did you setup additional devices? *https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

Question owner

I was just following the on screen instructions on my Mac from Firefox to sync the phone after setting up the account and it asked for the phone number to send a link which seems quite reasonable but it wouldn’t accept my Uk mobile number as valid however I entered it as explained previously. This is exasperating!

I was just following the on screen instructions on my Mac from Firefox to sync the phone after setting up the account and it asked for the phone number to send a link which seems quite reasonable but it wouldn’t accept my Uk mobile number as valid however I entered it as explained previously. This is exasperating!
cor-el
  • Top 10 Contributor
  • Moderator
17523 solutions 158449 answers

Can you be reached in your current location under that number?

I assume that the Sync server wants to send some data to that device.

Can you be reached in your current location under that number? I assume that the Sync server wants to send some data to that device.

Question owner

Yes I can. Is it because I’m in Spain and the server/software demands a Spanish number? (It pre-loaded the Spanish international code).

Yes I can. Is it because I’m in Spain and the server/software demands a Spanish number? (It pre-loaded the Spanish international code).
Gerd 4 solutions 41 answers

That shouldn't be a problem, I was able to set up Sync with my German phone number in China. There should be also a small "skip" link in the bottom left or right corner of the signup form.

That shouldn't be a problem, I was able to set up Sync with my German phone number in China. There should be also a small "skip" link in the bottom left or right corner of the signup form.