Recent answers to Firefox is crashing continuouslyhttps://support.mozilla.org/km/questions/12139052018-04-19T07:25:44-07:00The crash reports are basically the same as the others.
But a different bug report came up. That rep2018-04-19T07:25:44-07:00fredmcd-hotmailhttps://support.mozilla.org/km/questions/1213905#answer-1102979<p>The crash reports are basically the same as the others.
But a different bug report came up. That report is not
accessible except by mod's, so I called for help.
</p>Hi Fred. I didn't understand what the last message means
2018-04-19T04:17:01-07:00pastmasterhttps://support.mozilla.org/km/questions/1213905#answer-1102906<p>Hi Fred. I didn't understand what the last message means
</p>bp-fa5eb24b-0aed-4489-b059-860e80180419
Signature: FindElementCommon
Date Processed 2018-04-19 17:342018-04-19T03:59:28-07:00fredmcd-hotmailhttps://support.mozilla.org/km/questions/1213905#answer-1102894<p>bp-fa5eb24b-0aed-4489-b059-860e80180419
Signature: FindElementCommon
</p><p>Date Processed 2018-04-19 17:34:30
</p><p>This is for Sumo's Related Bugs
1116885 NEW --- HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&amp;, unsigned int const*, HashElement const*, void const*, IElementKey const&amp;, CachedElementData*)
++++++++++++++++++++++++++++++++++++++++++++
bp-5b22b9e6-b11b-44b3-ba70-fbf920180419
Signature: IPCError-browser | ShutDownKill
</p><p>Date Processed 2018-04-19 17:34:01
</p><p>Attention Sumo's there are 25 related bug reports
including; You are not authorized to access bug 1452499
+++++++++++++++++++++++++++++++++++++++++
bp-26a7e3c6-e7a0-49a5-851f-09bad0180419
Signature: FindElementCommon
</p><p>Date Processed 2018-04-19 17:33:50
</p><p>This is for Sumo's Related Bugs
1116885 NEW --- HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&amp;, unsigned int const*, HashElement const*, void const*, IElementKey const&amp;, CachedElementData*)
+++++++++++++++++++++++++++++++++++++++++++
bp-07fd4336-0be4-450e-88ad-68c5a0180419
Signature: FindElementCommon
</p><p>Date Processed 2018-04-19 17:33:31
</p><p>Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
</p><p>This is for Sumo's Related Bugs
1116885 (above)
+++++++++++++++++++++++++++++++++++++++++++++++
bp-79c83952-591e-49f0-b07d-3643e0180419
Signature: FindElementCommon
</p><p>Date Processed 2018-04-19 17:33:13
</p><p>Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
</p><p>This is for Sumo's Related Bugs
1116885 (above)
</p>First things first.
pastmaster said
Windows resource protection found corrupt files but was unable2018-04-19T03:47:50-07:00fredmcd-hotmailhttps://support.mozilla.org/km/questions/1213905#answer-1102891<p>First things first.
</p><p><em>pastmaster <a href="#answer-1102887" rel="nofollow">said</a></em>
</p>
<blockquote>
Windows resource protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log
</blockquote>
<p>Go to one of these sites and get the system properly repaired.
<a href="https://support.microsoft.com" rel="nofollow">https://support.microsoft.com</a>
</p><p><a href="http://answers.microsoft.com/en-US/windows/forum/windows_10" rel="nofollow">http://answers.microsoft.com/en-US/windows/forum/windows_10</a>
</p><p>Include the contents of the CBS.log
On my Win 7, it is located here; C:\Windows\Logs\CBS\CBS.log
</p>Hi PKshadow
I did what you asked me to. On running MS Dos command got the following message - Window2018-04-19T03:35:52-07:00pastmasterhttps://support.mozilla.org/km/questions/1213905#answer-1102887<p>Hi PKshadow
</p><p>I did what you asked me to. On running MS Dos command got the following message - Windows resource protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log
</p><p>I refreshed firefox and created a new profile. even with the new profile firefox continue to crash
</p><p>Crash reports given here. Please note some of them happened before doing the above and some happened after
</p><p>bp-fa5eb24b-0aed-4489-b059-860e80180419
19-04-2018 23:04
bp-5b22b9e6-b11b-44b3-ba70-fbf920180419
19-04-2018 23:04
bp-26a7e3c6-e7a0-49a5-851f-09bad0180419
19-04-2018 23:03
bp-07fd4336-0be4-450e-88ad-68c5a0180419
19-04-2018 23:03
bp-79c83952-591e-49f0-b07d-3643e0180419
19-04-2018 23:03
bp-27a5673d-691b-4972-b8a1-abb800180419
19-04-2018 23:02
bp-0ac6ad7a-4e41-464c-bfe2-61dc41180419
19-04-2018 22:52
bp-6d91c139-d768-4d9e-99c3-8336f1180419
19-04-2018 22:21
bp-76074ca0-63ae-409f-82b3-21f1d1180419
19-04-2018 22:21
</p>https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers2018-04-18T20:05:09-07:00Pkshadowhttps://support.mozilla.org/km/questions/1213905#answer-1102759<p><a href="https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/" rel="nofollow">https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/</a>
</p>Repair System Registry and Files
Find the Dos Prompt or Powershell then Right Click and Run as Admi2018-04-18T19:21:59-07:00Pkshadowhttps://support.mozilla.org/km/questions/1213905#answer-1102751<ul><li>Repair System Registry and Files
</li></ul>
<p>Find the Dos Prompt or Powershell then Right Click and Run as Administrator then&nbsp;:
Copy/Paste to Dos Window&nbsp;: sfc /scannow ( SFC&lt;space&gt;/Scannow )
then hit Enter. Reboot when completed.
Note&nbsp;: SFC uses local files
</p><p>This is the page you need for Win 7 fix updates&nbsp;:
<a href="https://support.microsoft.com/en-ca/help/10164/fix-windows-update-errors" rel="nofollow">https://support.microsoft.com/en-ca/help/10164/fix-windows-update-errors</a>
</p><p>Fix your Video Card Drivers (Must be done now to fix the crashing)
</p><p>Then if not working properly do the following please&nbsp;:
REFRESH INSTRUCTIONS
Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt.
Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer" rel="nofollow">https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles</a>
</li></ul>
<p>then
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings" rel="nofollow">https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings</a>
</li></ul>
<p>TEST.......
If no issues then Extensions which need to be added back in 1 at a time and tested .....
Or it is your Profile&nbsp;: Make a new one and test ...:
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li></ul>
<p>If is your Profile&nbsp;:
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile" rel="nofollow">https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile</a>
</li><li><a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox" rel="nofollow">http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox</a>
</li></ul>
<p>Note: Any customization will revert back to default, you will also need to reinstall Extensions.
</p><p>Please let us know if this solved your issue or if need further assistance.
</p>Hi
I did the following.
1. Uninstalled Malwarebytes
2. Unchecked the graphics options
I haven't in2018-04-18T04:15:36-07:00pastmasterhttps://support.mozilla.org/km/questions/1213905#answer-1102480<p>Hi
</p><p>I did the following.
1. Uninstalled Malwarebytes
2. Unchecked the graphics options
</p><p>I haven't installed the new drivers yet because i was facing some issues on windows update
</p><p>Despite doing 1 and 2 the system firefox tabs are still crashing. Details below
</p><p>bp-dd11afce-eb02-459c-955b-1b3d10180418
18-04-2018 23:44
bp-dcfd2784-2e8b-484b-92ef-fc6410180418
18-04-2018 23:44
bp-db7de8b8-8e03-488b-aa17-0d9180180418
18-04-2018 23:43
bp-14433af5-93a4-4556-aa49-8227f1180418
18-04-2018 23:40
bp-7506eae8-7c1a-4efa-af4c-347e01180418
18-04-2018 23:39
bp-54518ebe-b2c1-43e9-8af6-fb9990180418
18-04-2018 23:39
bp-7f320f8d-33f1-4db8-a83a-6ca511180418
18-04-2018 22:28
</p>You can try to disable hardware acceleration in Firefox.
Options/Preferences -> General: Perform2018-04-17T05:50:45-07:00cor-elhttps://support.mozilla.org/km/questions/1213905#answer-1102168<p>You can try to disable hardware acceleration in Firefox.
</p>
<ul><li>Options/Preferences -&gt; General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>remove checkmark: [ ] "Use hardware acceleration when available"
</li><li><a href="https://support.mozilla.org/en-US/kb/performance-settings" rel="nofollow">https://support.mozilla.org/en-US/kb/performance-settings</a>
</li></ul>
<p>Close and restart Firefox after modifying the setting to make the change effective.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems</a>
</li></ul>
<p>You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</li></ul>bp-e931fe64-0f20-451b-ba46-dd5771180416
bp-46d481f9-af31-40ba-81df-40b001180416
Signature: FindEleme2018-04-16T08:13:45-07:00fredmcd-hotmailhttps://support.mozilla.org/km/questions/1213905#answer-1101760<p>bp-e931fe64-0f20-451b-ba46-dd5771180416
bp-46d481f9-af31-40ba-81df-40b001180416
</p><p>Signature: FindElementCommon
</p><p>This is for Sumo's Related Bugs
1116885
</p>
<hr>
<p>Is Malwarebytes still on your system? Disabled?
</p><p>Totally remove it. You can always reinstall it later.
</p>I disabled malwarebytes and tried working. was mostly working fine with no glitches till there were 2018-04-16T03:36:56-07:00pastmasterhttps://support.mozilla.org/km/questions/1213905#answer-1101659<p>I disabled malwarebytes and tried working. was mostly working fine with no glitches till there were a couple of crashes in the end
</p><p>bp-e931fe64-0f20-451b-ba46-dd5771180416
16-04-2018 23:05
bp-46d481f9-af31-40ba-81df-40b001180416
16-04-2018 23:04
</p>Update Malwarebytes. If the problem continues, disable it.
2018-04-15T04:54:42-07:00fredmcd-hotmailhttps://support.mozilla.org/km/questions/1213905#answer-1101345<p>Update Malwarebytes. If the problem continues, disable it.
</p>That last list is what we need to get to the reports. Now then . . . .
bp-e25a5cde-5ec2-471b-ae37-22018-04-15T04:53:56-07:00fredmcd-hotmailhttps://support.mozilla.org/km/questions/1213905#answer-1101344<p>That last list is what we need to get to the reports. Now then . . . .
</p><p>bp-e25a5cde-5ec2-471b-ae37-2e2a11180415
bp-9787818e-52b1-4305-b7f5-427810180415
bp-5f8a75f7-8a92-4d9d-b1e2-a0bda0180415
</p><p>Signature: FindElementCommon
</p><p>mbae.dll = Malwarebytes Anti-Exploit
</p><p>This is for Sumo's Related Bugs
1116885 NEW --- HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&amp;, unsigned int const*, HashElement const*, void const*, IElementKey const&amp;, CachedElementData*)
</p>The previous ones were unsubmitted. the following ones were submitted
bp-e25a5cde-5ec2-471b-ae37-2e22018-04-15T04:17:56-07:00pastmasterhttps://support.mozilla.org/km/questions/1213905#answer-1101335<p>The previous ones were unsubmitted. the following ones were submitted
</p><p>bp-e25a5cde-5ec2-471b-ae37-2e2a11180415
15-04-2018 23:45
bp-9787818e-52b1-4305-b7f5-427810180415
15-04-2018 23:44
bp-5f8a75f7-8a92-4d9d-b1e2-a0bda0180415
15-04-2018 23:40
bp-6624fc79-eca1-4802-a07d-d1eb10180415
15-04-2018 23:40
bp-a9362700-2898-4f6b-b2a8-be15a0180415
15-04-2018 23:39
bp-94eca0eb-b770-43d3-9a98-b99591180415
15-04-2018 21:52
bp-24c7bb1b-863a-494d-acf7-2c6211180415
15-04-2018 21:35
bp-7a3b7aa4-7f73-4e45-acd1-f12e11180415
15-04-2018 21:35
bp-094bc3f3-9e90-40aa-bb1a-067270180415
15-04-2018 21:34
bp-8937a8e1-8c1c-4368-aa01-a73731180415
15-04-2018 21:24
bp-68e8cfc7-e0fd-4a37-a580-d97321180415
15-04-2018 21:22
bp-b6dc3bd3-cd18-4a2c-b188-5b48b1180415
15-04-2018 21:19
bp-673ecf7a-236a-42cf-bb61-a762c1180415
15-04-2018 21:09
bp-1bf19840-c3a9-4e76-9377-22a441180415
15-04-2018 21:08
bp-8c8f09f7-047b-4087-8415-973101180415
15-04-2018 21:08
bp-fb2ec1aa-b9e0-42b0-baaf-bfb201180415
15-04-2018 17:52
bp-960c101d-ba5f-4947-aac8-b9c921180415
15-04-2018 17:51
bp-87176325-1e1c-4452-a545-707670180415
15-04-2018 17:41
bp-b968f6bc-66a6-4442-9b5d-b2e9f1180415
15-04-2018 15:10
bp-2d6fc379-966c-4d79-b330-492a81180415
15-04-2018 15:10
bp-a4753408-3aad-495b-bd09-56c1a1180415
15-04-2018 13:22
bp-392f30f5-8e12-4359-9e87-b88d31180415
15-04-2018 13:18
bp-adc2712a-6949-4b84-ad5a-5bf2f1180415
15-04-2018 13:18
</p>These are the 4 which are recent crashes. For some reason the other crashes are not appearing. Firef2018-04-15T04:13:55-07:00pastmasterhttps://support.mozilla.org/km/questions/1213905#answer-1101332<p>These are the 4 which are recent crashes. For some reason the other crashes are not appearing. Firefox must have crashed at least 20 times
</p><p>4bdfe294-258f-4cb4-873b-154ac3e8fb48
15-04-2018 21:31
db0dc99c-7ff9-48e2-942e-9d8269bb029a
15-04-2018 15:11
d151ea12-f448-465f-82a5-ab1d87fd19fe
15-04-2018 13:19
3bf4c738-cdbb-4049-b2f9-aa04c697de1c
15-04-2018 13:18
</p><p>Apart from these the following errors were appearing earlier which I had pasted previously.
</p><p>faaa6b3f-3a78-434a-8a14-5c739fa5923b
15-04-2018 15:22
</p>Start Firefox in Safe Mode {web link} by holding down the
<Shift> (Mac=Options) key, and then 2018-04-15T03:11:03-07:00fredmcd-hotmailhttps://support.mozilla.org/km/questions/1213905#answer-1101305<p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a> {web link} by holding down the
<strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox.
</p><p>A small dialog should appear. Click
<strong>Start In Safe Mode</strong> (not Refresh).
Is the problem still there?
</p><p>While still in Safe Mode,
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.
</p><p><strong>Note:</strong> If any reports do not have <strong>BP</strong> in front of
the numbers/letters, click it to submit them.
</p><p><strong>The crash report is several pages of data.</strong>
<strong>We need the report numbers to see the whole report.</strong>
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong>
crash reports, and <strong>copy</strong> them.
Now go to the reply box and <strong>paste</strong> them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-06-04-07-10-50-73db6f.png" alt="aboutcrashesFx29" width="500">
</dt></dl>
<p>For more help on crash reports, see;
<a href="https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support</a>
+++++++++++++++++++++++
If you can't get Firefox to open, you will have to do
this the hard way.
</p><p><strong><a href="https://support.mozilla.org/en-US/kb/mozillacrashreporter" rel="nofollow">https://support.mozilla.org/en-US/kb/mozillacrashreporter</a></strong>
Open the file browser / explorer on your computer.
<strong>Note:</strong> You may have to enable <strong>Show Hidden</strong>
<strong>Folders / Files.</strong> Enter this in the address bar;
</p><p><strong>Windows:</strong> %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
<strong>Win 7/Vista:</strong> C:\Users\<strong>&lt;username&gt;</strong>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
<strong>Win XP/2000:</strong> C:\Documents and Settings\<strong>&lt;username&gt;</strong>\Application Data\Mozilla\Firefox\Crash Reports\submitted
</p><p><strong>Mac OS:</strong> /Users/<strong>&lt;username&gt;</strong>/Library/Application Support/Firefox/Crash Reports/submitted
<strong>Linux:</strong> /home/<strong>&lt;username&gt;</strong>/.mozilla/firefox/Crash Reports/submitted
</p><p>Copy the most recent <strong>5-7 File Names</strong> in the folder.
Post the information in the reply box.
</p>