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lost password no new passwords

Posted

since after Firefox 59. All my existing passwords have gone awol (settings passwords blank) and no new passwords are being prompted to be added even if I enter them in websites. (also wierdly since 59.01 it keeps a restart message in the help even though i have updated

since after Firefox 59. All my existing passwords have gone awol (settings passwords blank) and no new passwords are being prompted to be added even if I enter them in websites. (also wierdly since 59.01 it keeps a restart message in the help even though i have updated

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59604 answers

Was there any kind of problem around that time?

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Was there any kind of problem around that time? Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible ------------------ In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Question owner

I had passwords then I restarted FF to add update to new version and then they were gone:

key4.db - This file stores your key database for your passwords. To transfer saved passwords, you must copy this file along with the following file. logins.json - Saved passwords.

according the FF local folder those 2 files are 88kb and 288kb...so they data is there but its not showing in the browser under save passwords

I had passwords then I restarted FF to add update to new version and then they were gone: key4.db - This file stores your key database for your passwords. To transfer saved passwords, you must copy this file along with the following file. logins.json - Saved passwords. according the FF local folder those 2 files are 88kb and 288kb...so they data is there but its not showing in the browser under save passwords
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158524 answers

Do you have a key3.db file and possibly a logins.json.corrupt file?

Do you have a key3.db file and possibly a logins.json.corrupt file?

Question owner

(no old firefox in answer to first post)

key 3 is 16kb

suggestions. reinstall older verion then upgrade again? new version over top?

(no old firefox in answer to first post) key 3 is 16kb suggestions. reinstall older verion then upgrade again? new version over top?
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158524 answers

Helpful Reply

If you have key3.db and the matching logins.json then something might have gone wrong with the migration from key3.db to key4.db (SQLite) and you can try again by removing key4.db.

If you have key3.db and the matching logins.json then something might have gone wrong with the migration from key3.db to key4.db (SQLite) and you can try again by removing key4.db.

Question owner

logins json (dated this morning @ 9) 85kb key3.db 16kb key4.db 288

just remove db4 or reinstall after or what exactly?

logins json (dated this morning @ 9) 85kb key3.db 16kb key4.db 288 just remove db4 or reinstall after or what exactly?

Question owner

key3 dated jan 3rd key 4 dated same time as logins ie this morning ~

key3 dated jan 3rd key 4 dated same time as logins ie this morning ~
FredMcD
  • Top 10 Contributor
4256 solutions 59604 answers

Helpful Reply

Remove the current key4.db file. This will cause Firefox to create a new file.

Remove the current '''key4.db''' file. This will cause Firefox to create a new file.

Question owner

Thankyou my passwords are back now (or at least i can see them in security view; not checked all.

Thankyou my passwords are back now (or at least i can see them in security view; not checked all.

Question owner

Ok.

It seems when I restart FF I lose my pws again. deleting the db4 each time clears the problem. Any suggestions why or whats corrupting the db4 or how to prevent it?

I also have a strange issue with the security authority certificates where the add/edit bit has gone awol? Linked or unrelated?

Ok. It seems when I restart FF I lose my pws again. deleting the db4 each time clears the problem. Any suggestions why or whats corrupting the db4 or how to prevent it? I also have a strange issue with the security authority certificates where the add/edit bit has gone awol? Linked or unrelated?

Modified by Garlic

FredMcD
  • Top 10 Contributor
4256 solutions 59604 answers

I called for more help.

On the password issue, are you using any password add-ons or programs? Are you using sync?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Go to one or two safe sites, then Close Firefox. Wait about 20 seconds for Firefox to close, then re-open it. Is the problem still there?

I called for more help. On the password issue, are you using any password add-ons or programs? Are you using sync? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Go to one or two '''safe''' sites, then '''Close Firefox.''' Wait about 20 seconds for Firefox to close, then re-open it. Is the problem still there?