Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not open on my pc laptop. Have an internet signal but cannot open When I click on Firefox icon, like I usually do

  • 1 reply
  • 2 have this problem
  • 12 views
  • Last reply by FredMcD

more options

See question above. Can’t open Firefox on my PC. Have an internet signal, but Firefox won’t open when I click on Firefox icon

See question above. Can’t open Firefox on my PC. Have an internet signal, but Firefox won’t open when I click on Firefox icon

All Replies (1)

more options

What's your computer system and Firefox version?

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}