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Firefox crashes

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Crash ID: bp-b363b1ae-7ad1-4e67-aa18-dc5592160111

After the latest update was installed, the browser will no longer load (at all). I have tried several clean uninstalls/reinstalls and nothing works.

Exact repo: 1 - Start firefox 2 - The following dialog box appears: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. 3 - A new dialog box then appears with the title 'Profile Missing' and the text: Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Crash ID: bp-b363b1ae-7ad1-4e67-aa18-dc5592160111 After the latest update was installed, the browser will no longer load (at all). I have tried several clean uninstalls/reinstalls and nothing works. Exact repo: 1 - Start firefox 2 - The following dialog box appears: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. 3 - A new dialog box then appears with the title 'Profile Missing' and the text: Your Firefox profile cannot be loaded. It may be missing or inaccessible.