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When firefox downloads a link, if that link has a video file that is to automatically open, firefox crashes.

  • 38 replies
  • 1 has this problem
  • 115 views
  • Last reply by trisoffice

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I go to the webpage, it automatically starts the video and within seconds the following Firefox error pops up (see below) then when I then chose the option to close the program, I get an error that says Gah! Your tab just crashed. When I chose "Restore this tab". It crashes again. Email me for 2 screen shots. They would not attach. The following is the report:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	55.0.3.6445
 Application Timestamp:	599ed8ae
 Fault Module Name:	StackHash_2860
 Fault Module Version:	6.3.9600.18725
 Fault Module Timestamp:	59380775
 Exception Code:	c0000374
 Exception Offset:	PCH_F1_FROM_ntdll+0x0000000000090C6A
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	2860
 Additional Information 2:	28605bf129eae9f50ee1e8c98ff36988
 Additional Information 3:	6c3e
 Additional Information 4:	6c3eaa9ca3e8e907a6d154056db91486

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Modified by NoahSUMO

All Replies (18)

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Hello? I'm still crashing in Firefox

Just went to About:crashes but nothing is there

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Ok this time, with the new install of Firefox, please start the program with the Profile Manager.

I am suspicious of your Norton Antivirus Toolbar and any addons in the current profile that might not be compatible with the new version. Since Firefox 45 there have been many compatibility and security updates.

Profile Manager - Create, remove, or switch Firefox profiles - but in this case, start the program with the Profile Manager, and select to create a new profile.

If it does not crash after creating a new profile, it has to do with the profile. Run a few different malware scanners https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-m...

It looks like your Firefox profile needed a big tune up, thanks for bearing with us as we take you through all the steps to get it going again. What happens after you created the new profile and rand the malware scan?

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You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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OK not so happy here I have been working on this for the past 2 1/2 hours Still NOT working

I did every step that was asked I uninstalled Firefox, reinstalled it, refershed it Disabled Hardware Accelerations no hardware issues Updated all graphics (none to update) Set up new profile Did all the sage mode steps Checked for malware updated malware cleared cookies, cache Created new profiles everything in the steps you sent me But still crashes. Looks like I need to go back to IE unless you could remedy this asap. And that will really be aggravating, since I have been using firefox for a few years I have everything set up in my book marks here... VERY frustrating

I could share the the following 2 errors through about:crash appeared today after I uninstalled and reinstalled Firefox.

Report ID Date Crashed a67b65b5-51a0-4b4a-9598-60a70e30b52a 9/7/2017 12:01 PM f5a1c326-eecd-4e3a-a501-6d89cbb44d92 9/7/2017 12:01 PM

I just clicked on them to submitting

Maybe a phone call with tech support would be more beneifcial as opposed to all this typing back and forth

-Mark 630.325.7373 Available today until 4PM US Central Time Available Friday 9am-12:30 US Central Time

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There is no phone support.

Please post any new crash reports. (bp-)

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I posted new crash reports earlier: bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 9/7/2017 12:57 PM bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907 9/7/2017 12:57 PM

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bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports

mbae64.dll = Malwarebytes Anti-Exploit

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp


Update all programs on the computer, like DisplayLink.

Update Malwarebytes. If the problem continues, disable it. Note: Malwarebytes has been causing problems of late.

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Display link is updated Disabled Malwarebytes restarted computer, this did nothing still have issues of firefox crashing


here is the error report: Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	55.0.3.6445
 Application Timestamp:	599ed8ae
 Fault Module Name:	StackHash_09cd
 Fault Module Version:	6.3.9600.18725
 Fault Module Timestamp:	59380775
 Exception Code:	c0000374
 Exception Offset:	PCH_E8_FROM_ntdll+0x0000000000090C6A
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	09cd
 Additional Information 2:	09cd62e8fa7cb9e193fda2a7fc4c0e09
 Additional Information 3:	08b5
 Additional Information 4:	08b51531f669b99df73522466b34f8f4

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
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this error "appcrash" just came up the .exe file is different than other one

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Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	mbam.exe
 Application Version:	3.0.0.1169
 Application Timestamp:	599723f1
 Fault Module Name:	Qt5Core.dll
 Fault Module Version:	5.6.2.0
 Fault Module Timestamp:	594d4411
 Exception Code:	c0000005
 Exception Offset:	001a9fd6
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	5f25
 Additional Information 4:	5f2531ae070278f893fa99352dadd49e

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
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I disabled Malware, infact uninstalled it from y system, but the following error came up when I open a search in Firefox: Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	55.0.3.6445
 Application Timestamp:	599ed8ae
 Fault Module Name:	StackHash_277a
 Fault Module Version:	6.3.9600.18725
 Fault Module Timestamp:	59380775
 Exception Code:	c0000374
 Exception Offset:	PCH_E8_FROM_ntdll+0x0000000000090C6A
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	277a
 Additional Information 2:	277af82633dd5ab2dc2f1241bf5c1498
 Additional Information 3:	8cd5
 Additional Information 4:	8cd5e4e10880dc4f65b5c5456780efa1

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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ok I'll be able to start this in about 15 minutes thanks

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So I went through all the steps of the clean reinstall and still had the issues. As I had mentioned earlier, I work with 3 monitors and have for some time, so I tried with all 3 monitors, then 2 and then just the monitor attached to my laptop and the issue still happens

I did try it in safe mode, but could only test the 1 monitor attached to the laptop and it did not crash.

There are no new errors in the about:crashes report file

The websites I went to were; I searched irma path, then clicked on the see video of one of the videos and it came up immediately. Another website which crashed had not visible videos, but crashed within seconds was: How to Temporarily Disable Malwarebytes | It Still Works | Giving Old ... itstillworks.com › Software Here's that link https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=14&cad=rja&uact=8&ved=0ahUKEwj_5NfDh5bWAhUK_IMKHdEOCzUQFghtMA0&url=http%3A%2F%2Fitstillworks.com%2Ftemporarily-disable-malwarebytes-12264794.html&usg=AFQjCNHTn3CGKrbKqU_Mqi7aiEg7ruNJww

as an FYI:I have a meeting at 1pm CT at a client site, so I will not be able to test anything else until tonight or tomorrow -Mark

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Sorry to bother, there were some recent grumblings of crashes caused by antiviruses from the conversion of 32bit to 64bit versions of Firefox, can you confirm your current versions. Do you still have the Norton Toolbar enabled?

Notes: ? Bug 1268470 - crash in klsihk64.dll (Kaspersky security DLL) Windows 8 only, ? Bug 1347867 - crash in CrashReporter::OOPInit (Quick Heal antivirus DLL)

Modified by guigs

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Guigs: I'm going to try what FredMcd posted on 9.8 @ 12:03

To answer your questions Firefox Version 55.0.3 (64bit) Norton Version 22.10.1.10 I do not use Norton Toolbar is NOT enable, never has been

If this does not work, I'm going to Google Chrome and no more Firefox nor recommendations, this has been lasting way too long and taking up way too much of my time. I'm a recruiter, when I am not up and running or on the phone, I am not making money. All this back and forth is costing me money.

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None of what I was recommend to do works Created new profile, deleted old file Opened new profile without moving old folders into it, tested viewing a video and it crashed again

How disappointing.

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