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Not working popup windows from account-image (top right) of Gmail. I can not sign-out from my profile. No problems with Internet Explorer 11.

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  • 4 have this problem
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  • Last reply by FredMcD

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Hello! I have the following problem with an exit from a Google account: Gmail, Google Drive etc. When a click on the image top right does not work - no popup window opens ... I can not sign out from my account. Only works in You Tube - has a popup window with "sign out" I have no problems with Internet Explorer 11. I tried with mozilla 55.0.2; 55.0.3; 56.0 Beta Please help!

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Chosen solution

Hello FredMcD!

Everything is OK with a Google Account - Input / Output. The problem was in the Windows operating system. Thanks for the help !

Excuse, sorry for the problem!.

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Note that you are using a beta version of Firefox.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

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Chosen Solution

Hello FredMcD!

Everything is OK with a Google Account - Input / Output. The problem was in the Windows operating system. Thanks for the help !

Excuse, sorry for the problem!.

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No problem. We are here to help.