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Nightly crashes every time unless in safe mode even though I don't have any add-ons or extenions enabled.

  • 9 replies
  • 4 have this problem
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  • Last reply by philipp

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Using the latest Nightly version which I update every day. For the last couple of weeks the tabs will crash as soon as I open Nightly unless I am in Safe Mode. That said, I do not have any add-ons or extensions enabled other than the default Mozilla ones. Running the system report, it does list 14 extensions that do show up when I simply use the menu to open the add-ons/extensions page. I am attaching my about:support info. Anyway, I wonder if it is one of these extensions that is causing the problem since being in safe mode prevents the crashes from happening. At first I thought it was a universal problem and if I simply kept updating the program it would fix the problem but since it has persisted this long I am guessing it is something unique to me.... Thanks for your help, Dan

Chosen solution

please try to set "accessibility.force_disabled" to "1" in about:config and see if this is making a difference.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-491360f9-3e10-4972-8086-536e60170706 7/6/2017 10:46 AM bp-f179a4ef-305a-48f7-9409-31d270170706 7/6/2017 10:46 AM bp-eb3174f9-e752-48bf-a61b-ce68c0170706 7/6/2017 10:46 AM bp-606ed3c6-7ac0-452a-8117-18de70170706 7/6/2017 10:46 AM bp-d2540779-29ce-4c79-a17b-548dc0170706 7/6/2017 10:27 AM bp-66ecc7b8-bd3f-44c9-b4e8-785260170705 7/5/2017 2:47 PM bp-03cc9c2c-47e7-438f-8369-e98a20170705 7/5/2017 7:37 AM bp-473fe180-34b8-42e2-9807-92a830170705 7/5/2017 7:36 AM bp-a006523f-1904-4090-bd47-e7f6b0170701 7/1/2017 10:22 AM bp-021708ec-d965-4a55-a79d-063bf0170701 7/1/2017 10:21 AM

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I should let you know that the computer is at work and there are network firewalls, filtering, etc in place and I know that can sometimes affect things....

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See:

  • bug 1374792 - Crash in @0x0 | mozilla::mscom::Interceptor::ThreadSafeQueryInterface

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

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Thanks cor-el. I'll follow the bug thread (1374792).

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Well, the bug reports are a bit over my head but it appears that the 1374792 bug has mostly been resolved and incorporated into the newest nightly versions and I am still having crashes immediately on all my tabs as soon as I open nightly unless I am in safe mode.

I update my nightly version daily...

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Chosen Solution

please try to set "accessibility.force_disabled" to "1" in about:config and see if this is making a difference.

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That seems to have done it! So far so good. Shall I mark this as solved? Or should it be working with "accessibility.force_disabled" set to "0"?

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if the issue is fixed for you, you can mark it as solved - mozilla will continue to look into it in this new report: https://bugzilla.mozilla.org/show_bug.cgi?id=1381943