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My remember logins and passwords option is light grey and won't let me tick it??

  • 6 replies
  • 3 have this problem
  • 13 views
  • Last reply by FredMcD

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My remember logins and passwords option is light grey and won't let me tick it??

My remember logins and passwords option is light grey and won't let me tick it??

Chosen solution

Are you running Firefox in Private Mode?

Are you using any password add-ons?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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All Replies (6)

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Please let us know if this solved your issue or if need further assistance.

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Pkshadow said

Please let us know if this solved your issue or if need further assistance.

If what solved the issue?

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Chosen Solution

Are you running Firefox in Private Mode?

Are you using any password add-ons?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Big thanks Fred! I started Firefox holding the option key and the options were safe mode and REFRESH FIREFOX - so I refreshed and now it's remembering my passwords. Cheers M8!! :-)

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Note that is was likely that you were running Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"
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Glad to help. Safe Surfing.