Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not printing Mozilla (does in other browsers)

  • 5 replies
  • 1 has this problem
  • Last reply by philipp

more options

not printing in mozilla but does from other browsers and applications.

Tried everything in this page (checked firefox page settings, checked other browsers and printers, reset firefox printer setting, reset all firefox printer settings, changed the default font)

There was another site that mentioned about editing the "prefs" js file. It mentioned about lines that started with "print _ ". No lines started with that. There were some lines with "print_" within it but nothing else.

we've also unistalled and reinstalled browser which works for a day and goes back to this issue.

Other suggestions?

All Replies (5)

more options

hi, what kind of problem do you have exactly when trying to print something - an error message, no reaction at all, a wrong output?

more options

It's an error message.

more options

what does it say?

more options

The message is "An error occurred while printing" and the printer prints a white page.

It is a windows 7 professional OS

more options

thank you, can you please try updating to firefox 54.0 which was released in the past hours and may contain a fix for this problem (Bug 1336657). can you still reproduce this afterwards?

Update Firefox to the latest release