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Why does Firefox 1)not show links to a video, and 2)prevent navigation of full website when Edge does?

  • 3 replies
  • 1 has this problem
  • 19 views
  • Last reply by zootsuit

southcoastCR
southcoastCR
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I cannot access all account pages on an ordinary site like walgreens.com or see the link to a video in an article on other sites. But I open Microsoft Edge I can do both, I have no problem with anything with Edge.

I cannot access all account pages on an ordinary site like walgreens.com or see the link to a video in an article on other sites. But I open Microsoft Edge I can do both, I have no problem with anything with Edge.

Chosen solution

Mozilla is avoiding the issue. The websites work in Edge and IE but not in Firefox. I read elsewhere on this site that Firefox stopped supporting some stuff. God knows why, since it results in persuading us to use Edge instead of Firefox.

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All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
southcoastCR
southcoastCR Question owner
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I really do appreciate this info and I can try this. However, the real part of the question is why this is an issue for me using Firefox but not when I use Edge at the same time. But, thanks again.

zootsuit
zootsuit
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Chosen Solution

Mozilla is avoiding the issue. The websites work in Edge and IE but not in Firefox. I read elsewhere on this site that Firefox stopped supporting some stuff. God knows why, since it results in persuading us to use Edge instead of Firefox.