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Why do I keep getting the You Are Using An Older Version message?

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Steve
Steve
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Running Win7 64 bit on i5 processor. I keep getting the Old Version message, sometimes get "FF can't tell what version you are using" & also getting the "This Version No Longer Supported" banner across the top. Updated to 51.0.1 4 times now but no change. WHY? The FF upgrade has decided that the 32 bit version is best for my computer. See screenshots for details. The "SHARE DATA" section at the bottom of this page has completely wrong info - could this be part of the problem? What is "NPWLPG"? No MIME support either.

Running Win7 64 bit on i5 processor. I keep getting the Old Version message, sometimes get "FF can't tell what version you are using" & also getting the "This Version No Longer Supported" banner across the top. Updated to 51.0.1 4 times now but no change. WHY? The FF upgrade has decided that the 32 bit version is best for my computer. See screenshots for details. The "SHARE DATA" section at the bottom of this page has completely wrong info - could this be part of the problem? What is "NPWLPG"? No MIME support either.
Attached screenshots

Modified by Steve

All Replies (6)

FredMcD
FredMcD
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Your System Details shows; Windows 8.1 Firefox 36.04

User Agent: Mozilla/5.0 (Windows NT 6.3; rv:36.0) Gecko/20100101 Firefox/36.04

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

alan_r
alan_r
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You might try disabling your plug-in npapicomadapter.

You should do a search on it, particularly this - https://www.herdprotect.com/npapicomadapter.dll-a768c2becd3637a773bb6d2aa7549bbe756dc46b.aspx

Do you use it?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I'm not seeing an general.useragent.override pref that you would normally expect in cases where the user agent is wrong, so only an extension or plugin could cause this issue.

Can you post your troubleshooting information?

Steve
Steve Question owner
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I tried all the above suggestions. As a result all my settings were messed up & I can no longer get the private browsing window. Now I only get the Older Version error message sometimes, not all the time. None of my original problems have been solves. Can anybody help please?

cor-el
cor-el
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  • Top 10 Contributor
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Do you remember where you made changes?

Is that in Options/Preferences and/or on the about:addons page (plugins/extensions)?

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar.