Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

There is a repeated pop up asking for password to unidentitied software sercurity device and do not have password and noPc or Firefox pw works.

  • 8 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

There is a repeated pop up asking for password to unidentitied software sercurity device and do not have password and noPc or Firefox pw works.

There is a repeated pop up asking for password to unidentitied software sercurity device and do not have password and noPc or Firefox pw works.

All Replies (8)

more options

Firefox can ask for the master password for the Password Manager as this is a software security device. This can happen if you have stored a password for a website and use a master password. https://support.mozilla.org/kb/Protecting+stored+passwords+using+a+master+password

Are you using Sync?

more options

I do not have any app or site passwords saved. I must have created a master password many months ago, and cannot retrieve it. I would like to use this security function offered by Firefox. How can I start over with a new master password. otherwise I will continue to use Lastpass and Chrome and not use firefox.

Please help, if there is a solution to create Master Password from beginning. I removed firefox and reinstalled, but that did not work. I suppose I could use it with a different email address and open a new account, but that is not desirable.

Thanks Jim

more options

do not have any app or site passwords saved. I must have created a master password many months ago, and cannot retrieve it. I would like to use this security function offered by Firefox. How can I start over with a new master password. otherwise I will continue to use Lastpass and Chrome and not use firefox.

Please help, if there is a solution to create Master Password from beginning. I removed firefox and reinstalled, but that did not work. I suppose I could use it with a different email address and open a new account, but that is not desirable.

Thanks Jim

more options

cor-el said

Firefox can ask for the master password for the Password Manager as this is a software security device. This can happen if you have stored a password for a website and use a master password. https://support.mozilla.org/kb/Protecting+stored+passwords+using+a+master+password Are you using Sync?
more options

I do not have any app or site passwords saved. I must have created a master password many months ago, and cannot retrieve it. I would like to use this security function offered by Firefox. How can I start over with a new master password. otherwise I will continue to use Lastpass and Chrome and not use firefox.

Please help, if there is a solution to create Master Password from beginning. I removed firefox and reinstalled, but that did not work. I suppose I could use it with a different email address and open a new account, but that is not desirable.

Thanks Jim

more options

dashengst said

cor-el said
Firefox can ask for the master password for the Password Manager as this is a software security device. This can happen if you have stored a password for a website and use a master password. https://support.mozilla.org/kb/Protecting+stored+passwords+using+a+master+password Are you using Sync?
more options

I do not have any app or site passwords saved. I must have created a master password many months ago, and cannot retrieve it. I would like to use this security function offered by Firefox. How can I start over with a new master password. otherwise I will continue to use Lastpass and Chrome and not use firefox.

Please help, if there is a solution to create Master Password from beginning. I removed firefox and reinstalled, but that did not work. I suppose I could use it with a different email address and open a new account, but that is not desirable.

Thanks Jim

more options