Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Have email address offered for selection when clicking in email address field on Google Sign in page.

more options

I had to reset my computer to factory settings. Prior to this when I clicked on the email address box on the Google sign in page, I was offered my google email address and my hotmail address to select. Then I just entered my password. After the reset, it no longer does this forcing me to type the email address each time. How do I get back to having the email addresses offered when clicking on the email address box? Thanks.

I had to reset my computer to factory settings. Prior to this when I clicked on the email address box on the Google sign in page, I was offered my google email address and my hotmail address to select. Then I just entered my password. After the reset, it no longer does this forcing me to type the email address each time. How do I get back to having the email addresses offered when clicking on the email address box? Thanks.

Chosen solution

There's no login to use Firefox.

You say that your reset a Password, was that for Firefox Sync and various other Mozilla services that use a Firefox Account? https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts

Nothing to do with saved Passwords / saved Login data.

See this - https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_viewing-and-deleting-passwords - to learn how to view your Passwords that are saved in Firefox.

Read this answer in context 👍 1

All Replies (3)

more options

After doing that reset to factory setting, did your Login data (Password data) in Firefox disappear?

more options

I'm not sure. When I tried to log in to Firefox, my user name was good but I had to rest my password. But after resetting my password, the problem was still there. Thanks for your help.

more options

Chosen Solution

There's no login to use Firefox.

You say that your reset a Password, was that for Firefox Sync and various other Mozilla services that use a Firefox Account? https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts

Nothing to do with saved Passwords / saved Login data.

See this - https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_viewing-and-deleting-passwords - to learn how to view your Passwords that are saved in Firefox.