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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by mrcrack33

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firefox crashes immediately at startup. Crash ID: bp-22843e05-7eef-4267-8f6b-505ba2160913

Chosen solution

hi mrcrack33, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

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Chosen Solution

hi mrcrack33, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

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This is a known issue with Symantecc software. Reinstalling Firefox may help. Rollling back their virus definaitions should work. Symantec will be aware of this. See Their forum


Forum Note

  • Crash Report bp-22843e05-7eef-4267-8f6b-505ba2160913
    • Crash Signature: nsStreamCopierIB::DoCopy
  • Related bug tracking this issue Bug 1302343 - Startup crash in nsFileStreamBase::Write with Symantec/Norton
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Updating to newest version seems to have solved this issue