new tab crash
Firefox 45.0.2 on WinXP SP3 crashes EVERY TIME when "+" is clicked for New Tab.
Hardware accel is off, have disabled extensions, tried reset of defaults and safe mode. No joy.
Clicking a link to open in a new tab works.
Last 3 crash reports:
bp-5ed34853-f5e2-4d5c-a3ad-36eb12160504 bp-ca9a9f2e-5d2f-4664-a361-c9bd42160504 bp-89dca5cb-4a91-4a85-93b1-5343b2160504
Please advise,
--Johnathan
Chosen solution
Two of those three Crash Reports red flag a "module" named SugarSyncShellExt.dll as being involved in those crashes.
That DLL is related to an application named SugarSync by SugarSync, Inc. http://www.shouldiremoveit.com/SugarSync-Manager-13309-program.aspx
Disable that program and see if that stops that type of crash. Or if you don't need that program uninstall it from your PC.
Read this answer in context 👍 1All Replies (7)
Chosen Solution
Two of those three Crash Reports red flag a "module" named SugarSyncShellExt.dll as being involved in those crashes.
That DLL is related to an application named SugarSync by SugarSync, Inc. http://www.shouldiremoveit.com/SugarSync-Manager-13309-program.aspx
Disable that program and see if that stops that type of crash. Or if you don't need that program uninstall it from your PC.
hi johnathan, you appear to have the "New Tab Override" addon installed. which option/action have you set for a new tab. do the crashes continue if you disable it?
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
- Do NOT click the "Refresh Firefox" button on the Safe Mode start window
@the-edmeister -- Thanks, that did the trick!
@philipp -- I found "New Tab Override" in these help threads, and it did stop the crash, but at the (minor) cost of not seeing the recent website "collage."
@cor-el -- I may not have made it clear in the original msg, but the crash was so reliable, after I tried it several times, FF would prompt for either Safe Mode or Refresh. so I was able to try both, as well as disabling all extensions/add-ons.
Thanks for all the replies! Now, if I can just figure out how to put hardware acceleration back on...
--Johnathan
JohnathanStein said
Thanks for all the replies! Now, if I can just figure out how to put hardware acceleration back on... --Johnathan
Installing updated graphics drivers would be the first step, but good luck with that for WinXP.
See:
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
@cor-el -- Thanks.
@the-edmeister -- Well, *I* did turn it off, in case it was the problem. It's back on now, no issues. (FYI, card is nVidia 8600 GT, they still do updates.)