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Can't get online, R click of FireFox icon lists catagories in Spanish, friend emailing me from Mexico last few days, does this sound like a virus

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  • 1 has this problem
  • Last reply by FredMcD

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For last couple of days I have not been able to get online. I have Viasat satellite and it checks out, the folks there have confirmed their connection to my computer. Rebooting the modem and restarting my old dell (running Windows 7) reconnects through Firefox to the net. This is a recent change and may coincide with a friend vacationing in Mexico and sending me emails through my email account. Right clicking the Firefox icon reveals four categories in Spanish that say email, one says Firefox.rar. Is this a virus or other program that has messed up this computer's connection to the net. If not any ideas Thanks JT

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Firefox does not use RAR files.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.