Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Slowness and Hangs on Firefox 44.0.2

  • 13 replies
  • 20 have this problem
  • 275 views
  • Last reply by John99

more options

It is nothing in particular, but every since updating to Firefox 44.0.2, everything is hanging and the graphics messing up much quicker in my session. Even typing this, the cursor hangs and has to catch up. I don't know what kind of patch this was, as an update to 44 appeared just earlier last week, but it's made things terribly slow. Who else is having this problem?

All Replies (13)

more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

more options
more options

philipp said

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Application Basics


Name: Firefox Version: 44.0.2 Build ID: 20160210153822 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-fb812a70-e18e-4280-9f7d-4c7442160213 Submitted: 2 days ago

All Crash Reports

Extensions


Name: Classic Theme Restorer Version: 1.4.7 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: QuickJava Version: 2.0.7 Enabled: true ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66}

Name: Status-4-Evar Version: 2015.11.16.23.1-signed.1-let-fixed Enabled: true ID: status4evar@caligonstudios.com

Graphics


Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0046 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 6-10-2011 Driver Version: 8.15.10.2418 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 04101028 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20150415140819 browser.startup.homepage: yahoo.com browser.startup.homepage_override.buildID: 20160210153822 browser.startup.homepage_override.mstone: 44.0.2 browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.2 general.autoScroll: false gfx.crash-guard.glcontext.appVersion: 44.0.2 gfx.crash-guard.glcontext.deviceID: 0x0046 gfx.crash-guard.glcontext.driverVersion: 8.15.10.2418 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0.2 gfx.driver-init.deviceID: 0x0046 gfx.driver-init.driverVersion: 8.15.10.2418 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1446872755 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1451715619 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160210153822 media.gmp-manager.lastCheck: 1455473624 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1454693456 places.history.expiration.transient_current_max_pages: 92009 plugin.disable_full_page_plugin_for_types: plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 2 plugin.state.npappdetector: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npqtplugin: 0 print.printer_Epson_ESC/P_Standard_2.print_bgcolor: false print.printer_Epson_ESC/P_Standard_2.print_bgimages: false print.printer_Epson_ESC/P_Standard_2.print_colorspace: print.printer_Epson_ESC/P_Standard_2.print_command: print.printer_Epson_ESC/P_Standard_2.print_downloadfonts: false print.printer_Epson_ESC/P_Standard_2.print_duplex: 1515870810 print.printer_Epson_ESC/P_Standard_2.print_edge_bottom: 0 print.printer_Epson_ESC/P_Standard_2.print_edge_left: 0 print.printer_Epson_ESC/P_Standard_2.print_edge_right: 0 print.printer_Epson_ESC/P_Standard_2.print_edge_top: 0 print.printer_Epson_ESC/P_Standard_2.print_evenpages: true print.printer_Epson_ESC/P_Standard_2.print_footercenter: print.printer_Epson_ESC/P_Standard_2.print_footerleft: &PT print.printer_Epson_ESC/P_Standard_2.print_footerright: &D print.printer_Epson_ESC/P_Standard_2.print_headercenter: print.printer_Epson_ESC/P_Standard_2.print_headerleft: &T print.printer_Epson_ESC/P_Standard_2.print_headerright: &U print.printer_Epson_ESC/P_Standard_2.print_in_color: true print.printer_Epson_ESC/P_Standard_2.print_margin_bottom: 0.5 print.printer_Epson_ESC/P_Standard_2.print_margin_left: 0.5 print.printer_Epson_ESC/P_Standard_2.print_margin_right: 0.5 print.printer_Epson_ESC/P_Standard_2.print_margin_top: 0.5 print.printer_Epson_ESC/P_Standard_2.print_oddpages: true print.printer_Epson_ESC/P_Standard_2.print_orientation: 0 print.printer_Epson_ESC/P_Standard_2.print_page_delay: 50 print.printer_Epson_ESC/P_Standard_2.print_paper_data: 1 print.printer_Epson_ESC/P_Standard_2.print_paper_height: 11.00 print.printer_Epson_ESC/P_Standard_2.print_paper_name: print.printer_Epson_ESC/P_Standard_2.print_paper_size_type: 0 print.printer_Epson_ESC/P_Standard_2.print_paper_size_unit: 0 print.printer_Epson_ESC/P_Standard_2.print_paper_width: 8.50 print.printer_Epson_ESC/P_Standard_2.print_plex_name: print.printer_Epson_ESC/P_Standard_2.print_resolution: 1515870810 print.printer_Epson_ESC/P_Standard_2.print_resolution_name: print.printer_Epson_ESC/P_Standard_2.print_reversed: false print.printer_Epson_ESC/P_Standard_2.print_scaling: 1.00 print.printer_Epson_ESC/P_Standard_2.print_shrink_to_fit: true print.printer_Epson_ESC/P_Standard_2.print_to_file: false print.printer_Epson_ESC/P_Standard_2.print_unwriteable_margin_bottom: 0 print.printer_Epson_ESC/P_Standard_2.print_unwriteable_margin_left: 0 print.printer_Epson_ESC/P_Standard_2.print_unwriteable_margin_right: 0 print.printer_Epson_ESC/P_Standard_2.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.trackingprotection.pbmode.enabled: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1454081925

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


more options

FredMcD said

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 44.0.2

Are you serious? I know how to update my browser. I literally said that this was a problem after updating to the newest version and then the patch.

more options

can you try to update you graphics driver & see if this can make a difference?: https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit (this should be the right link for your configuration)

more options

philipp said

can you try to update you graphics driver & see if this can make a difference?: https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit (this should be the right link for your configuration)

Unfortunately, when I downloaded and tried to install it reads "This computer does not meet the minimum requirements for installing the software." Oh, well, I guess.

more options

does the intel driver utility find anything then? https://www-ssl.intel.com/content/www/us/en/support/detect.html

more options

philipp said

does the intel driver utility find anything then? https://www-ssl.intel.com/content/www/us/en/support/detect.html

Yes, it found the driver you originally linked me to, as well as Intel Chipset Device Software, which failed to install. Funnily enough, the driver using the utility actually installed this time...I think.

more options

does it make a noticeable difference in regards to the hangs/slownes?

more options

philipp said

does it make a noticeable difference in regards to the hangs/slownes?

I mean, I won't really know until later in my session. So far, so good, but it was never just one particular thing, but a general sluggishness and hang the longer I went on.

The initial hangs after the latest update seem to be gone, so there is that. I'll really know when I try to go through someone's instagram page. That's when it really used to mess up and make the browser go black.

more options

philipp said

does it make a noticeable difference in regards to the hangs/slownes?

Well, did some browsing through some instagram pages, and the graphics finally did mess up. What happens is that the page either becomes fully white or fully black. I then have to minimize or restore down to try and get the graphics on the other tabs back. Usually it requires closing a few tabs and restoring down and then maximizing a few times. I can not figure out why this keeps happening.

Anyway, the hanging seems to have stopped, so I guess this answered and helped this question.

more options

Contributors Please note that Firefoxfan1 has multiple open current issues, so you may find answers or useful information in the other threads

X-Links

Modified by John99

more options

I will close this thread the latest thread is