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couldn't open sbicard.com

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

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Problem:Secure Connection Failed (Error code: ssl_error_inappropriate_fallback_alert

This site (www.sbicard.com) can be accessed by oher computer and sometimes with chrome but not always. What to do???? Any suggestions pls....

More details : Firefox ver. 35.0 Operating sys. 7 installed plugins.:

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Delivery Network Acceleration by BitTorrent™
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 17.0 d0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • Unity Player 4.0.1f2


Thank U

All Replies (4)

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I got thru to; https://www.sbicard.com/en/home.page


https://support.mozilla.org/en-US/kb/update-firefox-latest-version 43.*


Security Issue: Update your Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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With the newest Firefox, some Security Certificates have been disabled because of issues with new mal-ware. Can you check with the site on what Security Certificates they are using? (SSL and TSL encryption protocols)

https://developer.mozilla.org/en-US/Firefox/Releases/37/Site_Compatibility#Security

https://blog.mozilla.org/security/2014/09/23/phasing-out-certificates-with-sha-1-based-signature-algorithms/

https://blog.mozilla.org/security/2015/01/28/phase-2-phasing-out-certificates-with-1024-bit-rsa-keys/

https://blog.mozilla.org/security/2014/10/14/the-poodle-attack-and-the-end-of-ssl-3-0/

Run your website through https://www.ssllabs.com/ and you can see all security issues that need to be fixed.

Qualys SSL Labs Projects

SSL/TLS Capabilities of Your Browser The SSL client test shows the SSL/TLS capabilities of your browser.

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did it opened in ur computer

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Did you already update to the current Firefox 43.0.4 release?

The website may try to fallback to a lower TLS version in a way that is no longer allowed in current releases or may be using a deprecated cipher suite.

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.