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Firefox persistently crashes whenever using google map or using Firefox over 1 hour of use

  • 5 replies
  • 9 have this problem
  • 66 views
  • Last reply by Diablo12

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Hello all,

It seems that Firefox is getting worse and worse with each version of release.

Firefox kept crashing whenever I use google map, or whenever I use firefox for over 1 hour of use. It is getting pathetic and ridiculous that you can't use firefox efficiently if it is involving the google map or using firefox to browse for over 1 hour of use per session.

Here's crash report so can anyone figure out what the h£ll with firefox of late? Please note - I have already started new profile and new installation (fresh!), and I have disabled hardware acceleration!!

Thanks for answering/trouble-shooting my problem.

AdapterDeviceID: 0x1380 AdapterDriverVersion: 10.18.13.5362 AdapterSubsysID: 31021462 AdapterVendorID: 0x10de Add-ons: %7Bac2cfa60-bc96-11e0-962b-0800200c9a66%7D:4.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.2,uBlock0%40raymondhill.net:1.3.2,firefox%40ghostery.com:5.4.9,jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E%40jetpack:0.4.9 AvailablePageFile: 29439602688 AvailablePhysicalMemory: 12221575168 AvailableVirtualMemory: 617730048 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 45285376 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1451376139 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for -169, 120, 2217, 951|[41][GFX1]: Failed to create DrawTarget, Type: 4 Size: Size(209,41)|[42][GFX1]: Failed to create DrawTarget, Type: 5 Size: Size(75,36)|[38][GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for -35, -35, 581, 1021|[39][GFX1]: Failed to create DrawTarget, Type: 5 Size: Size(209,41)|[40][GFX1]: Attempt to create DrawTarget for invalid surface. Size(209,41) Cairo Status: 1 InstallTime: 1439693813 IsGarbageCollecting: 1 JSOutOfMemory: Reported Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1380, AdapterSubsysID: 31021462, AdapterDriverVersion: 10.18.13.5362

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 90030 StartupTime: 1451292382 SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16338,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-GB"},"hdd":{"profile":{"model":"WDC WD10EZEX-00BN5A0","revision":"01.0"},"binary":{"model":"Crucial_Crucial_CT120M50","revision":"MU03"},"system":{"model":"Crucial_Crucial_CT120M50","revision":"MU03"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 750 Ti","vendorID":"0x10de","deviceID":"0x1380","subsysID":"31021462","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5362","driverDate":"7-22-2015","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":false,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.enabled":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"browser.formfill.enable":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","general.smoothScroll":false,"gfx.direct2d.disabled":true,"layers.acceleration.disabled":true,"layers.prefer-d3d9":true,"privacy.donottrackheader.enabled":true}},"profile":{"creationDate":16636},"addons":{"activeAddons":{"uBlock0@raymondhill.net":{"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16750},"firefox@ghostery.com":{"blocklisted":false,"description":"Enjoy a faster, safer and cleaner browsing experience.","name":"Ghostery","userDisabled":false,"appDisabled":false,"version":"5.4.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16750},"jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack":{"blocklisted":false,"description":"Fix the web. Gets rid of a site's cookies and LocalStorage as soon as you close its tabs. Protects against trackers and zombie-cookies. Trustworthy services can be whitelisted.","name":"Self-Destructing Cookies","userDisabled":false,"appDisabled":false,"version":"0.4.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16636,"updateDay":16795},"{ac2cfa60-bc96-11e0-962b-0800200c9a66}":{"blocklisted":false,"description":"Buttons for managing cookies, cookie permissions, and site cookie exceptions.","name":"Cookie Controller","userDisabled":false,"appDisabled":false,"version":"4.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16795,"updateDay":16795}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16633,"updateDay":16663},"activePlugins":[{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"","version":"3.0.72.0","description":"","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-3.0.72"],"updateDay":15806},{"name":"","version":"3.0.72.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15806},{"name":"Foxit Reader Plugin for Mozilla","version":"2.2.3.402","description":"Foxit Reader Plug-In For Firefox and Netscape","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.fdf"],"updateDay":15797}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":true,"applyBackgroundUpdates":0}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34260750336 TotalPhysicalMemory: 17131323392 TotalVirtualMemory: 4294836224 URL: https://encrypted.google.com/maps/place/Tokyo+Teleport+Station/@35.6367568,139.7442659,11z/data=!4m2!3m1!1s0x0:0x55c3ee58706a5548 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

All Replies (5)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Hello,

Thanks for the quick reply.

Here's recent 5 ID from about:crashes as requested. Please let me know if there are any more question. Thanks again.

bp-ebca3f07-a513-4adf-81bf-114b62151229 29/12/2015 10:36 bp-2efd33a4-78e8-422e-a363-9475d2151223 23/12/2015 06:24 bp-ad93c114-bea1-4e11-a231-6bb3c2151219 19/12/2015 06:24 bp-6942307d-597d-42d2-a359-7eba02151215 15/12/2015 06:23 bp-8f387901-5832-48fe-a32e-f42b12151211

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Ran out of memory - Firefox 40.0.2 Crash Report [@ OOM | large .... Each one of those crash reports flags this file: nvwgf2um.dll Which is a Nvidia-compatible graphics driver file.

First thing to do is to update to the latest Firefox 43.0.3 version and see if that issue with the graphics driver has been solved.

Another thing is to check for updates for you drivers, at the website for that brand computer or by using an internal update check, if that device has that feature built-in.

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Nope, it doesn't make any difference after I upgrade both driver and firefox. If anything, it makes the probelm worse every 30 mins of use.

Here's an example (attached screenshot).

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It seems that the option of disable hardware acceleration is not working properly in firefox. Is there a way to ensure that It is PERMANENTLY off? need to change regedit in firefox or what?