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Firefox crashes on too many machines please help

  • 6 replies
  • 1 has this problem
  • 18 views
  • Last reply by FredMcD

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AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1930 AdapterSubsysID: 303a17aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 AvailablePageFile: 2781126656 AvailablePhysicalMemory: 908976128 AvailableVirtualMemory: 1812500480 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 35127296 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1449076948 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: D3D11 device creation failed: 0x887a0004 InstallTime: 1449076726 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 303a17aa, AdapterDriverVersion: 8.15.10.1930

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 173 StartupTime: 1449076946 SystemMemoryUsePercentage: 57 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2038,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"tr-TR"},"hdd":{"profile":{"model":"WDC WD3200AAJS-08L7A0","revision":"01.03E01"},"binary":{"model":"WDC WD3200AAJS-08L7A0","revision":"01.03E01"},"system":{"model":"WDC WD3200AAJS-08L7A0","revision":"01.03E01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"303a17aa","RAM":null,"driver":"igdumdx32","driverVersion":"8.15.10.1930","driverDate":"9-23-2009","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16771},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"42.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16771,"updateDay":16771},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Java(TM) Platform SE 8 U66","version":"11.66.2.18","description":"Next Generation Java Plug-in 11.66.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_66","application/x-java-bean;jpi-version=1.8.0_66","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.66.2","application/x-java-applet;javafx=8.0.66"],"updateDay":16771},{"name":"Java Deployment Toolkit 8.0.660.18","version":"11.66.2.18","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16771},{"name":"ENOVIA 3DLive Examine","version":"6.216.0.14010","description":"ENOVIA 3DLive Examine Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-enovia-3dliveexamine","application/x-3dviaviewer"],"updateDay":16080}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4274503680 TotalPhysicalMemory: 2137251840 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4936C1AF-D983-40D6-91FC-91832A312953}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4936C1AF-D983-40D6-91FC-91832A312953}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F9B35009-CE05-4602-A954-ED006DA57445}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F9B35009-CE05-4602-A954-ED006DA57445}] DATAGRAM 2 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4936C1AF-D983-40D6-91FC-91832A312953}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4936C1AF-D983-40D6-91FC-91832A312953}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FC21D881-AB75-4F94-B73E-CA2119291385}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FC21D881-AB75-4F94-B73E-CA2119291385}] DATAGRAM 3 : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

All Replies (6)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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The crash report is several pages of data. We need the report numbers to see the whole report.

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Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

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Hi, Tyler Downer

I cant open the main screen so cant get in to crashes page. I found them in the Users\tdeniz\AppData\Roaming\Mozilla\Firefox\Profiles\okctvrjc.default\crashes\events folder..

other files have the same information like 0c64d3ff-ca0a-4980-95e1-6447789c588d =

crash.main.2 1449128819 0c64d3ff-ca0a-4980-95e1-6447789c588d TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2038,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"tr-TR"},"hdd":{"profile":{"model":"WDC WD3200AAJS-08L7A0","revision":"01.03E01"},"binary":{"model":"WDC WD3200AAJS-08L7A0","revision":"01.03E01"},"system":{"model":"WDC WD3200AAJS-08L7A0","revision":"01.03E01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"303a17aa","RAM":null,"driver":"igdumdx32","driverVersion":"8.15.10.1930","driverDate":"9-23-2009","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":0,"pseudoDisplay":true}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16772},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} ProductName=Firefox ReleaseChannel=release Version=42.0 BuildID=20151029151421 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=8 BlockedDllList= User32BeforeBlocklist=1 SystemMemoryUsePercentage=52 TotalVirtualMemory=2147352576 AvailableVirtualMemory=1834893312 TotalPageFile=4274503680 AvailablePageFile=2853490688 TotalPhysicalMemory=2137251840 AvailablePhysicalMemory=1019539456

I try to update VGA driver but results are unsuccessfull.

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Hi, you say this is happening on several machines, so do you have any unusual plugins that are common to all machines? If so, try changing them to Never Activate (Ctrl+Shift+A > Plugins) and see if that helps.

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The crash report is several pages of data. We need the report numbers to see the whole report.


If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.