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I want to import a certificate but i forgot my software security device. How to reset it? I already uninstalled mozilla but it didn't work. Thank you

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  • Last reply by cor-el

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I want to import a certificate but i forgot my software security device. How to reset it? I already uninstalled mozilla but it didn't work. Thank you

I want to import a certificate but i forgot my software security device. How to reset it? I already uninstalled mozilla but it didn't work. Thank you

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You can try to rename the logins.json and key3.db files in the Firefox profile folder. If that isn't working then delete (rename) secmode.db as well.

Note that you lose all passwords stored in the Password Manager.

See: