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Upgraded to ElCapitan. Can no longer attach docs to emails.

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  • Last reply by LostGod

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When I try to attach documents (Word or PDFs) to an email....it takes a long time while I see "attaching documents" on my screen. When that finishes, and I try to send the email, I am told to wait until documents have finished loading. There is never any activity in my downloads for that session. It used to work just fine before the upgrade to El Capitan.

When I try to attach documents (Word or PDFs) to an email....it takes a long time while I see "attaching documents" on my screen. When that finishes, and I try to send the email, I am told to wait until documents have finished loading. There is never any activity in my downloads for that session. It used to work just fine before the upgrade to El Capitan.

Chosen solution

Attempt to see if restarting Firefox in Safe Mode in order to make sure it is not an add-on causing a problem.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

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Chosen Solution

Attempt to see if restarting Firefox in Safe Mode in order to make sure it is not an add-on causing a problem.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode