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Firefox crashes - Will NOT RUN - Crash reporter immediately displays.

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  • 1 has this problem
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  • Last reply by philipp

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Firefox continually crashes upon running. Safe mode also crashes. Have uninstalled and reinstalled latest version. Here is the crash ID bp-41e3df68-781d-4d11-a1f4-9cfa42151031. I am running Windows 7, service pack 1, 64 bit. This started earlier this week. I have disabled AV and tried to run FF again, without success. I checked the Windows event log for any errors, there were none. I ran Sysinternals process monitor and logged FF loading (filter for processes including "fire", I have enclosed that log. Sysinternals does report a number of errors which may or may not be related to the issue - CSV log is available if you would like

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Chosen solution

hi Mikeysrealm, this might be a recent issue for firefox users on dell devices caused by a update to the dell protected workspace software that got preinstalled on their devices this week. in the meantime dell has apparently provided an update that should fix this firefox startup crash. can you try to exit and relauch the dell protected workspace program (though its icon in the windows taskbar) - this should trigger another update, and report back if this worked? thank you!

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Product Firefox Version 41.0.2

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature sboxdll.dll

SboxHost.dll = unknown

SboxDll.dll = unknown

S-box = From Wikipedia, the free encyclopedia = In cryptography, an S-box (substitution-box) is a basic component of symmetric key algorithms


If you know what this is, disable it.

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Chosen Solution

hi Mikeysrealm, this might be a recent issue for firefox users on dell devices caused by a update to the dell protected workspace software that got preinstalled on their devices this week. in the meantime dell has apparently provided an update that should fix this firefox startup crash. can you try to exit and relauch the dell protected workspace program (though its icon in the windows taskbar) - this should trigger another update, and report back if this worked? thank you!