Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

keep getting this popup -- what is it and is it a problem --secure-ds.survey-sys.com

  • 1 reply
  • 2 have this problem
  • 24 views
  • Last reply by Seburo

more options

I get the above message with a box that says "testing" and another box for "ok" -- I do not check ok, and just close the program -- seen the box in my home page and in hotmail. please advise -- have a screen print, but can't attach it

Chosen solution

Hi

Thank you for your question, and good for you for recognising this pop up as a threat and not clicking on it. It may be the case that either this is an annoying pop up or could be some malware that has been inadvertently installed.

As a first step, I recommend you have a read of this article that will walk you through how to make sure your computer and your copy of Firefox is protected.

If this is not malware and is more of a commercial advert, you may want to include it in your pop-up settings to block it. You can read how to do this here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Hi

Thank you for your question, and good for you for recognising this pop up as a threat and not clicking on it. It may be the case that either this is an annoying pop up or could be some malware that has been inadvertently installed.

As a first step, I recommend you have a read of this article that will walk you through how to make sure your computer and your copy of Firefox is protected.

If this is not malware and is more of a commercial advert, you may want to include it in your pop-up settings to block it. You can read how to do this here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.