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Firefox crashing when opening, when scrolling, opening a new tab etc.....

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

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This is my crash reports (top 5) It's been crashing for 2 days. I uninstalled, cleaned installed, virus scans, nothing helps, Can you help? bp-ca212a32-8d76-4aed-8a4f-fe1232150924 9/24/2015 3:43 PM bp-f9464e6d-26d4-490c-a243-57cb32150924 9/24/2015 2:44 PM bp-473be4ff-cbc6-4627-8cd7-5fc7c2150924 9/24/2015 2:42 PM bp-04f17dc6-dd27-4987-923a-460892150924 9/24/2015 12:12 PM bp-e35c3241-08fa-4800-8974-e08202150924 9/24/2015 12:06 PM

This is my crash reports (top 5) It's been crashing for 2 days. I uninstalled, cleaned installed, virus scans, nothing helps, Can you help? bp-ca212a32-8d76-4aed-8a4f-fe1232150924 9/24/2015 3:43 PM bp-f9464e6d-26d4-490c-a243-57cb32150924 9/24/2015 2:44 PM bp-473be4ff-cbc6-4627-8cd7-5fc7c2150924 9/24/2015 2:42 PM bp-04f17dc6-dd27-4987-923a-460892150924 9/24/2015 12:12 PM bp-e35c3241-08fa-4800-8974-e08202150924 9/24/2015 12:06 PM

All Replies (2)

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Do you have this crash when you visit Facebook or does it happen randomly on other sites as well?

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


There are two crash reports linked the the crash report where one of them shows as fixed for Firefox 42.

You could give the current Firefox 42 beta a try to see if that version works.

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igdumd32.dll = Intel Graphics Accelerator Drivers for Windows

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: