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Firefox App Crashes

  • 1 reply
  • 3 have this problem
  • 4 views
  • Last reply by cor-el

ATSF100WEST
ATSF100WEST
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I copied this from Windows 8.1 crash analysis - I was on eBay at the time. It seems to occur when certain scripts try to run. I also get the "screen freeze" when it occurs on Facebook.

Here's what Windows had to report:

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	41.0.0.5710
 Application Timestamp:	55d69862
 Fault Module Name:	mozglue.dll
 Fault Module Version:	41.0.0.5710
 Fault Module Timestamp:	55d681db
 Exception Code:	80000003
 Exception Offset:	0000f071
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	a10f
 Additional Information 4:	a10ff7d2bb2516fdc753f9c34fc3b069

Thank you for your help!

I copied this from Windows 8.1 crash analysis - I was on eBay at the time. It seems to occur when certain scripts try to run. I also get the "screen freeze" when it occurs on Facebook. Here's what Windows had to report: Problem signature: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 41.0.0.5710 Application Timestamp: 55d69862 Fault Module Name: mozglue.dll Fault Module Version: 41.0.0.5710 Fault Module Timestamp: 55d681db Exception Code: 80000003 Exception Offset: 0000f071 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069 Thank you for your help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That looks like a hang in the plugin-container process.

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: